ER Coordinator

We have an excellent opportunity for someone to develop and learn about ER whilst being part of a supportive and nurturing team. This role will enable the right person to gain further knowledge and exposure within the ER setting by providing timely and accurate administrative support to the ER team. You will successfully triage all casework in line with our business model to ER Consultants along with managing your own caseload of varied and interesting ER cases. You will be working as part of a team of subject matter experts who manage a broad and varied complex caseload across all Bupa Provisions in order to bring cases to an effective conclusion.

What you'll do:

• Ensure that all casework is triaged effectively and efficiently within the agreed SLAs


• Provide advice and guidance to managers in respect of low risk ER related queries including absence management, probation, flexible working and issue resolution/disciplinary matters.


• Escalation and alerting of high risk cases or non-conformation of process


• Maintain and promote relationships and work collaboratively with the wider People team.


• Carry out general administration tasks for the ER Team.


• Manage the OH referral process through screening and submission of OH referrals.
  
  Ability to multi task, work to tight deadlines, prioritise under pressure and use own initiative


• Excellent organisational skills with the ability to prioritise own workload


• Ability to work effectively in a fast paced environment with a focus resolution and partnering


• Accuracy and attention to detail by recording detailed notes in the case management system and responding to all queries with accurate information


• Ideally, previous exposure to ER issues and some employment law awareness
  
  Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.


Working to support our Provisions businesses, you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Annual performance-based bonus


• Onsite gyms or local discounts where no onsite gym available


• Various other benefits and online discounts


Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Full time

Job Area:
Administration

Locations:
Dental Vantage Park