Experienced Dental Receptionist Full-time / Part-time

We are seeking a dedicated and personable Dental Receptionist to be the welcoming face of our new dental practice. As the first point of contact for our patients, you will play a crucial role in creating a positive and comfortable atmosphere. Your excellent interpersonal skills will be key in ensuring our patients receive the best possible care.,

• Greet and welcome patients with a warm and friendly demeanour.


• Answer phone calls, send and respond to emails.


• Schedule appointments and manage the appointment book efficiently.


• Handle patient inquiries, both in person and over the phone, with professionalism and courtesy.


• Verify and update patient information and medical histories accurately.


• Process patient payments on the dental management software and chase up bad debt.


• Send out recall emails and text messages.


• Send out appointment reminders by text or telephone calls


• Maintain a tidy, clean and organised practice.


• Collaborate with the dental team to ensure smooth patient flow and outstanding care.


• Uphold patient confidentiality and data protection standards.


• Book up the dentists diaries.


• Assist with dental office administrative tasks, such as filing and organising documents/patient records and scanning.


• Daily/Monthly cashing up.


• Assist the Practice Principal/Manager in Practice compliance work where necessary.


• Assist the Practice Principal/Manager in handling complaints.


• Undergo CPD training where/when required.


• Ensure the Practice is opened up and closed down for the day.


• Flexible while maintaining the smooth running of the practice as the prime priority.


Please note that this is not an exhaustive list of responsibilities. Additional duties may be assigned as needed.

Are you a friendly and organised experienced dental receptionist with exceptional interpersonal skills? Do you thrive in a fast-paced environment and enjoy providing top-notch customer service? If so, we have an exciting opportunity for you to join our Brand New Premium Dental Practice in Horsham, West Sussex as a Dental Receptionist!,
• Previous experience in a reception role is essential.


• Experience in dental management software is essential such as Dentally, Exact, R4 or others.


• Exceptional interpersonal and communication skills.


• Excellent organisational skills and attention to detail.


• Proficiency in computer software, including appointment scheduling systems.


• Ability to remain calm and friendly in a fast-paced environment.


• Commitment to maintaining patient confidentiality and privacy.


• A positive and welcoming attitude.