Floating Support Worker (Part-time)

We have opportunity for a Floating Support Worker to join our Monmouthshire Floating Support Service on a Part-time, permanent basis. This role is an opportunity for someone to work with a diverse cliental in helping homeless individuals out of temporary accommodation and into their own tenancy. This is an important role that involves supporting people with their specific needs to get settled into a place they can call home. It is essential for the successful candidate to hold a full driver's licence and access to a vehicle.

What's great about the role?

Our Monmouthshire Floating Support Service provide support that enables people to live autonomously, help improve their financial capability and retain independence, dignity, respect, and inclusion in the community. We use a system thinking approach to provide demand led support around what matters the most to our service users.

Our Monmouthshire Floating Support team are responsible for ensuring everyone who has been housed in temporary accommodation is given the support they need to help them move on into a tenancy. By joining this team, you would play an influential role in delivering on our pledge to get as many people as we can a safe home that they can independently manage. This role does have it challenges, you would be working with people who have their own unique experiences and support needs including substance misuse issues and offending backgrounds. However, this is also an incredibly rewarding role as you get to support someone to live independently and a more fulfilling life. You will also be working alongside an experienced team and manager who will support you to develop skills and relationships with external agencies.

Your Day will consist of:

• Managing your own caseload


• Traveling to the people we support's homes


• Engaging and interacting with the people we support to establish goals to work towards, write up support plans and risk assessments.


• Providing advice on finances, health, welfare benefits, housing options and tenancy management skills


• Supporting with housing issues such as rent arrears and applying for grants for white goods.


• Working with external agencies, especially Housing Options in Monmouthshire and signposting the people we support to the appropriate services suited to their needs.


• Supporting clients to make and accompanying them to appointments such as GP appointments.


Our aim is to ensure we equip these individuals with the confidence, knowledge, and tools they need to manage their home independently, so it is essential that we teach them how and not do it for them. This is a challenging role, and you will be faced with varying needs which can lead to frustrations when there is a lack of understanding of the housing issues, the people we support, face. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental as well as have an awareness of the issues faced by people at risk of homelessness.


• Have knowledge of housing related support and benefit systems.


• Have good organisation, IT and record keeping skills.


• Can work part of a team and on an individual basis.


• Deal with difficult situations.


• Have good listening skills.


To be a great Support Worker, you need energy, enthusiasm, integrity and to treat people with dignity and respect. You need to be reliable because people are depending on you. You also need to be a great communicator, both verbally and in writing and have basic IT and numerical skills.

You don't always need previous experience or qualifications. A good understanding of housing related support and welfare benefits, or awareness of issues faced by people at risk of homelessness would be useful in the role.

Pobl Benefits

• Full Time, 19 hours, Permanent


• Exact salary for this role is £12,111.00 / £23,585.00 FTE


• The hours are usually worked between Monday- Friday days and you manage your own caseload, diary and time.


• We have a blended approach to the support we deliver, and this can include working in people's homes and the local community within the Monmouthshire area. Working from local offices and home working to complete admin tasks and deliver phone and video call support.


• 26 days (pro rota) holiday entitlement plus Bank holidays


• Pension scheme


• Sick Pay


• Enhanced DBS which we will pay for


• Colleague Referral Scheme (£250 per referral)


• Time for Talk Service


• Pobl Wellbeing Team


• Mileage Paid at 45p per mile.