Golf Operations Manager

Manage, supervise and oversee the Club's golf operation to provide the highest standards of excellence for customer enjoyment. Plan and coordinate a golf programme that is respected and enjoyed by the membership. Manage the Golf Pro Shop and related services to meet the needs of the members in a manner consistent with the objectives, strategies and policies set by The Club Company leadership team.

Job Tasks/Duties

• Designs, promotes and directs all golf-related activities and programmes, responsible for management of Club competitions in conjunction with the golf committee.



• Responsible for achieving the green fee revenue targets as forecasted in the annual budgets; actively promotes casual and visitor green fee.



• Organises charges and collect fees for all golf-related activities excluding events.



• Responsible for achieving the targets related to the hire of golf buggies and trolleys whilst maintaining the required standards regarding the daily operation.



• Responsible for the most efficient use of tee times, marshalling and the effectiveness of course usage including administration of the golf club annual members diary.



• Recruits, trains and manages a diverse team comprised of Course Marshalls and Pro-Shop Assistants, Range Manager and hosts (where appropriate); aspires to lead, motivate and develop the team to achieve great customer service.



• Accountable for the Golf Pro Shop operation, golf course and relevant team within the parameters of the annual operating budget; approves merchandise orders and supplies associated with golf activities.



• Works with the Pro-Shop Assistant to maintain an adequate inventory of golf merchandise for retail sales.



• Maintains management reports in sufficient detail to properly track where revenue is generated along with rounds played; provides daily accounting of the entire golf revenue stream and shop expenses to the Club Director/General Manager.



• Implements and enforces the company's Health & Safety Policy relating to the course and observes safe working practices in accordance with the Health & Safety at Work Act and fire regulations.



• Works closely with the Event Sales Manager to plan, promote and organise all club-based and outside golf tournaments; ensures Golf Days are managed by appropriate team on the event.



• Meets regularly with the Club Director/General Manager and the Course Manager to review the condition of the golf course and makes recommendations on areas requiring urgent attention. Attends management meetings and reports on all golf-related issues to the Club General Manager.



• To ensure a high degree of personal presentation and hygiene in line with the company's dress and appearance policy.



• To be a positive ambassador for the Company's CARE values at all times.



• Responsible for supporting with Feed-It-Back in relation to the department



• Duty Management shifts as and when required
  
  Experience as Golf Professional or Golf Operations Manager at a recognised golf club is desirable., Customer Service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  £25,000 - £30,000 a year - Full-time, Pulled from the full job description


• Company pension


• Discounted or free food


• Employee discount


• Free parking


• Gym membership


• On-site parking, Company pension


• Discounted or free food


• Employee discount


• Free parking


• Gym membership


• On-site parking


Schedule:

• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Quarterly bonus