Head of Regulation and Policy

We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic and talented individuals who can add value to our thriving organisation.

You love clarity of policy and procedure and want to achieve gold standards in good practice. You want to shape the future of our organisation and to ensure the safety of residents and colleagues through excellent compliance with regulations and legislation. You're a natural leader with the ability to build excellent relationships across the organisation and with external partners.

Necessary experience and skills:

• Evidence of working (both knowledge and practical application) with regulatory requirements such as rents standards and consumer standards.


• Experience of identifying and mitigating complex risks across a business - requiring accuracy and attention to detail, development and evolution of policy.


• Experience of building and managing effective relationships at a senior level including those with boards, customers, partners and a range of stakeholders.


• Experience of effective people leadership and coaching staff to succeed.


• Excellent knowledge of legislative and regulatory environment for RPs.


• Excellent organisational and project management skills, with the ability to deliver complex projects on time, task and in budget.
  
  Are you looking for a fulfilling and rewarding career opportunity working for one of London's biggest housing associations, Notting Hill Genesis? Do you want to be at the forefront of emerging company policy, supporting us to work better together for our residents?


Role Responsibilities

We're offering an exciting position as Head of Regulation and Policy. You'll ensure that we are complaint with consumer standards, that our housing costs are fair and predictable for residents, through compliance with rent standards and we have the right policies in place to deliver great customer outcomes. This is a fantastic opportunity to deliver a comprehensive framework to enhance structure within our organisation.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. Our optimal balance of three days a week in the office or with customers ensures we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process., Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.


• Excellent annual leave allowance and flexible working opportunities


• Generous pension scheme


• Enhanced maternity, paternity and adoption pay


• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations


• Health cash plan


• Staff discounts


• Interest free loans: season ticket loan, tenancy deposit loan and training loan


• Cycle to work scheme


• Life assurance x4 annual salary