Headphone Technician

Punchdrunk is seeking a team of Technicians, who will support the successful operation and
running of the production team for Punchdrunk's new groundbreaking show Viola 's Room .

The technical team will fulfill 3 roles within the production on a rotating basis, full training in all
positions will be provided:

Show Control Operator

The Show Control Operator will monitor approximately 50 cameras throughout the experience
and will report down to other technicians and the FOH team if an audience member requires
assistance.

They will also monitor to check that the show is running as required and report any technical
issues down to the team for fast response.

In the event of an evacuation, the Show Control Operator will be responsible for triggering
emergency lighting, and stopping the show.

Headphone Technician

The Headphone Technician will respond to any issues noted from the FOH team surrounding
the headphone system, swapping out headphones as required and re-assigning connected
phones to the right entry group into the show.

The headphone technician will also monitor the signal strength and battery percentage of all
devices in the space, and react to technical issues as required. They will also ensure batteries
are on charge when not in use and at the end of the day.

As the last group enters the experience, the Headphone Technician will assist with the reset.

Technical Responder

The Technical Responder will respond to any technical issues within the experience as
reported by the Show Control Operator, ranging from prop resets, repairing faulty technical
equipment, and assisting FOH teams with removing customers who need to exit the
experience.

As the last group enters the experience, the Technical Responder will assist with the reset., We are looking for an individual who can juggle the possible challenges of an audio system
that has been tailor made for a walk through experience, which is able to sync up to other
show control elements, such as lighting and automation.

The lighting installation is mainly practical based, with few traditional theatre lighting sources.
All running on EOS and triggered via LTC timecode. The ideal candidate will have experience
in the field of integrated lighting installations.

The design is true to Punchdrunk's roots with "touch real" and sensory at the heart of the
design, which is likely to need an amount of physical maintenance / support.,

• Assist the Technical Manager with preventative and reactive maintenance with the

support of the Production Coordinator, Design Assistant and Production Manager.

• Actively take part in a technical show role for each show, comprising of a Show Control

Operator, Headphone Technician and Technical Responder.

• Ensuring the design and technical reset is completed at the end of each day to a high

standard.

• Leading on any technical issues, ensuring comprehensive fault finding procedures are

outlined and adhered to.

• Comply with all H&S policies and report and respond to all H&S incidents.


• Working collaboratively and closely with all departments, particularly the operations

team, acknowledging that given the nature of this project, there are elements of hybrid
and shared responsibilities required compared to traditional theatrical productions.

• Assisting the Technical Manager with keeping show paperwork up to date, such as

power on / off, setting checklists, maintenance rotas, troubleshooting guides etc.

• Any other responsibilities as reasonably required by a Technician on a first class

immersive production.

We are looking for a great communicator and team player with great problem-solving skills.,
• Proven experience in technical theatre, with a background in lighting or sound.


• Strong communication skills.


• Detail-oriented with excellent problem-solving abilities to address technical challenges

in real time.

• Familiarity with industry-standard software and equipment related to lighting, sound

and network configurations.

• Ability to work under pressure, meet deadlines and adapt to changing production

requirements.

• Clear passion for delivering the best audience experience possible.


• Passion for a technical management role in an untraditional setup and environment


• Solutions oriented mentality and desire to work collaboratively with the team in

mounting a brand new production.

• Familiarity with QLab, and ETC Eos operating systems.



Desirable


• Previous management of multiple battery operated devices and monitoring battery

health over the course of a production, such as mics or IEM packs.

• Previous experience on 'pulsed entry' shows., Experience with LTC timecode.


• Knowledge of safety regulations and protocols within the theatre and entertainment

industry.

Founded in 2000 by Felix Barrett MBE, Punchdrunk is widely recognised as the "pioneer of the
'immersive theatre' phenomenon" (The Telegraph). The company is best known for their mask
shows, a form of theatre in which roaming audiences experience epic storytelling inside
singular, sensory worlds. These productions have been cited amongst the 40 creative
moments that changed culture (Creative Review) and currently play across three continents:
Sleep No More , New York has been running since 2011; Sleep No More , Shanghai (2016 -
present) is the longest-running international show in China; and The Burnt City , London has
welcomed over 200,000 audiences since it opened in March 2022. In March 2024, Punchdrunk
announced their latest project, Viola 's Room , opening in London in May 2024.

Alongside these landmark theatrical productions, Punchdrunk has taken its ground-breaking
approach to live experiences and created cross-cultural collaborations in music, tech, fashion
and TV - from projects with Rihanna to Jack White, Louis Vuitton to Alexander McQueen, and
from Samsung to Brad Pitt's Plan B Studios. The company was listed amongst the 50 most
influential artists of the last 50 years (Sky Arts, 2022) alongside David Bowie, Sir Steve
McQueen and Vivienne Westwood.

Previous projects include: The Third Da y (BAFTA-nominated TV series starring Jude Law and
Naomie Harris with HBO and Sky Studios), Believe Your Eyes (with Samsung, 58th Venice
Biennale, 837, ArtBasel and Cannes 2016), ANTIdiary (with Rihanna and Roc Nation), The
Drowned Ma n: A Hollywood Fa ble (with the National Theatre), The Cra sh of the Elysium
(Manchester International Festival), The Duchess of Ma lfi (with ENO), Sleep No More (with the
American Repertory Theatre), It Felt Like A Kiss (with Adam Curtis and Damon Albarn,

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Manchester International Festival), Tunnel 228 (in collaboration with The Old Vic), The Ma sque
of the Red Dea th (with Battersea Arts Centre), and Fa ust (in collaboration with the National
Theatre).