Helpdesk & Triage Administrator

Our busy Community Wellbeing team is looking for a Helpdesk & Triage Administrator to coordinate the new referrals that enter the
service and deal with initial inquiries into the triage phone line.

What You'll Do

• You'll support the management team with administrative tasks including maintaining an effective records system of cases,

monitoring whether quality targets have been met, and general administrative support tasks. Training will be given in this
role.

• You'll be a confident communicator and have excellent organisational skills with empathy for others together with a focus on

delivering good outcomes. It would be beneficial to have some experience of working in a social care environment, however not
essential.

• You'll be required to provide initial information, advice, and guidance to clients on all aspects of their lives, establish

their required needs then refer them on to appropriate agencies or place them on CCP's waiting list for support.

Whatever your situation if you have strong desire to learn and develop we want to hear from you.

Established in 1989, CCP is a registered charity propelled by an unwavering commitment to addressing homelessness, family
breakdown, and social exclusion. Over the years, we've consistently made tangible impacts in communities across Gloucestershire,
Worcestershire, Herefordshire, South Gloucestershire, Bristol, Wiltshire, Dorset, and Devon.

The service operates primarily between 9am-5pm Monday to Friday and we are able to discuss flexible working for applicants to meet
a healthy work life balance.

You will be required to work from the Cheltenham head office.

What We Offer

At CCP, you're not simply entering a workplace; you're immersing yourself in an exceptional and nurturing environment. Our
unwavering commitment to your growth is evident in our meticulously designed, personalised training pathways aimed at propelling
your career to new heights. Join a community of seasoned professionals who are genuinely excited about supporting your progress.
Make the transformative choice for your career-choose CCP.,
• 25 days holiday, plus public holidays, with an additional day added per year and an option to purchase more


• Enhanced pension and sick pay


• Death in service benefit


• Free subscription to Benenden Cashback plan or Perkbox Discounts


Why choose CCP


• Investors in People Gold accredited employer, committed to making the workplace better for you.


• High employee satisfaction with a 4.2 out of 5-star rating on Indeed.


• Excellent training and support to help you excel in your role.


• A voice in various groups, including Proud2Be, Green Impact, Health & Safety, and Health and Wellbeing.


• Access to a Workplace Welfare Manager for support when needed.


• Be part of an organisation that delivers social value; check out our latest Impact Report https://impact.ccp.org.uk/

[https://impact.ccp.org.uk/]

Are Your Values Aligned with Ours?

We look for staff who embody our SPIRIT values:

Show gratitude and appreciation of others.

Demonstrate personal and professional pride.

Integrity is everything.

Reflect and learn.

Continuous improvement.

Take your best self wherever you go.

Equality and Diversity

CCP is committed to equality and diversity, ensuring fair treatment and equal opportunities for all.

Safer Recruitment

Our robust Safeguarding Policy guides our recruitment process. We believe in the rehabilitative power of employment and working
toward a purpose, so a prior conviction will not necessarily prevent you from joining CCP.

Please note this role is subject to satisfactory pre-employment checks and also an enhanced check by the Disclosure & Barring
Services, paid for by CCP., Pay: £23,600 full-time equivalent (37.5 hours per week). Part-time, salary will be pro-rata

Closing Date: 24th April 2024 - CCP reserves the right to close the job advert early if needed.


• Annual Leave entitlement will be pro-rata for Part-time staff. Working on public holidays due to a rota pattern will be

compensated with time off in lieu. An extra day of leave accrues for each completed financial year (capped at 5). Purchasing
additional holidays is capped at 5 per year.

Please review the attached job attachments for further insights.