Helpline Coordinator

This role is on average 31 hours per week rostered, working flexible hours Monday to Sunday. 5pm - 08.30am weekdays and 08.30am - 08.30am weekends and Bank Holidays, (on average 1 weekend and 3 weekday evenings per month).

What does the role involve?

You will:

• Provide an out of hours first line assistance to home patients using dialysis equipment and NHS staff.


• Complete an initial assessment on all calls and categories the calls appropriately.


• Make a record of calls taken and liaise with the team at head office to update on support calls taken and their outcomes.


What can we offer you?

Here at Fresenius Medical Care we value the contribution of our people and ensure that we offer industry-leading rewards and progression., We care about sharing information and experiences as this helps us learn from our mistakes and each other. We tackle challenges together by reaching out to colleagues both near and far. We communicate openly.
Proactive

We challenge the status quo and show interest in what happens around us. We ask questions to clearly understand what needs to be done and take ownership of the results.
Reliable

We live up to our own expectations, show respect and lead by example. We act with integrity and in line with our standards every day.
Excellent

We make things better today than they were yesterday. We pitch ideas on how to improve and innovate.

Are you an accurate and efficient individual with Customer Service experience, looking for a role within an organisation where the work you do will really make a difference?

We are looking for somebody with a good telephone manner who enjoys interacting with patients and colleagues, working as part of our friendly and dedicated Customer Care team. This role will be home-based, out of hours.

We would like you to be comfortable using all of the standard software packages and we can provide the training for our bespoke in-house systems.

Who is Fresenius Medical Care?

We are the leading provider of dialysis services to the NHS, operating 52 partnership dialysis units that together provide regular dialysis treatment to over 3,800 NHS patients in the UK. We are part of a global company treating over 344,000 patients worldwide across over 4,000 clinics.

We also operate 44 production sites on all continents to provide dialysis products such as dialysis machines, dialysers and related disposables. 1 in every 2 of all dialysis machines used around the globe are manufactured by Fresenius Medical Care and we are the 3rd largest medical devices company in the world., Developing innovative products and continuously improving our renal therapies made us the clear market leader in the production of hemodialysis machines, with sustainable, profitable growth . This position provides our 125000 employees with the stability and security they need to help improve the lives of our patients., Everything we do here is about making people's lives better, simpler and longer. Our teams work cross-functionally to reproduce the complex function of kidneys with treatments that meet high quality standards, improve clinical outcomes, and are sustainable and compliant. Internally, we promote diversity and inclusion as key elements of a positive, supportive work environment. Our values support our mission to develop high quality products and services, to have a positive impact on the health and wellbeing of patients, and to lead Fresenius Medical Care towards a successful, sustainable future.

We offer a competitive salary alongside a wealth of other fantastic benefits listed below:

• Company Pension Scheme


• Life Assurance


• 33 Days Holiday inclusive of 8days bank holiday - increasing with service


• Annual leave purchase scheme (with 12 months service)


• Health Shield - Company paid health cash plan


• Long Service Vouchers


• Cycle to Work Scheme


• Support for training where applicable for career development


• bhsf RISE - our Health and Wellbeing hub 24/7 access to GP's and Counsellors


• iChoose - Employee saving scheme with great discounts including phone contracts


• Blue Light card - providing thousands of amazing discounts online and on the high street, We offer participation in programs at world-class business schools, leadership development, regular training for our nurses, health care professionals and manufacturing staff and digital access to high-quality educational content for all employees worldwide 24/7.


Local benefits

Our employees enjoy both local and global opportunities for growth and personal fulfilment. We offer local benefits designed to suit the requirements of the respective country and place of work to create ideal conditions everywhere.

Work-life balance

We want to empower people to deliver better care. Therefore, we promote a better work-life balance through flexible working hours, part-time models, the possibility to work from home, and more.
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