Housing Solutions Officer

This an exciting opportunity to join Runnymede Borough Council as we continue our positive work preventing homelessness and ending rough sleeping in the area. As the Housing Solutions Officer, you will:

Carry out initial assessments of individuals' circumstances.
Provide tailored advice to enable the applicant to resolve their housing difficulty.
Confirm the duties the Council owe to the applicant in writing.
Continually review and update the advice and support we can provide to the applicant.
Provide a full housing solutions service, offering advice and assistance.
Make enquiries to satisfy yourself with the facts of the application.
Make lawful decisions in accordance with the legislation.
You will have a manageable level of cases., Runnymede is an ambitious, passionate, and progressive council with a forward-thinking attitude and award-winning departments. As a Borough Council, we are committed to our four core values and goals which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open-minded and have a positive approach in supporting our vision.

We have an exceptional Housing Solutions team that has achieved many positive outcomes for applicants. This role will support us to continue to deliver a high-quality homelessness service.

You will have the opportunity to contribute to the implementation and performance of the Council's Homelessness and Rough Sleeping Strategy and assist in the review of procedures and policies within the team.

You will be joining a supportive, friendly team and will report directly to the Housing Solutions Manager. We are looking for a capable and ambitious individual to join our team who can provide excellent customer service to support us to continue delivering first-class housing solutions services. We are looking for exceptional candidates with a range of skills including:

Knowledge of the Housing Act 1996 (as amended)
Experience in carrying out detailed assessments.
Good quality communication, both verbal and written
A team player
Able to work well under pressure.

£31,997 - £39,424
37 hours per week, Hybrid working
Fixed Term Contract to January 2025, Hybrid working 3 days in the office, 2 days working from home
Flexible working 7am-7pm (Core hours are 10-11.30am & 2.30pm-4pm) and Flexi-leave
28 Days annual leave, plus 8 days bank holidays and 1 extra day at Christmas
Excellent Pension Scheme
Free Parking
Training and development opportunities
Payment of one professional membership per annum
Cycle to work + further related discounts
Season ticket loan
Health and Dental insurance plan after 3 years' service
Mileage allowance