Installation & Support Engineer

Intouch Communications has fantastic people within our technical support specialist team. We are looking for like-minded people that are outgoing and thrive within a fast-paced and growing environment. We excel in everything we do and pride ourselves with a customer first approach.

As an Installation & Support Engineer your position will be varied, you will be hands on technically ensuring the smooth system configuration and implementation for new installations along with assisting the support team to service our existing customers.

The ideal candidate will have a breadth of experience in a wide variety of IT/Telecoms technologies. The day-to-day responsibilities to include:

• Either remotely or onsite, provide installation and configuration services for a wide range of Telecom and IT solutions.


• Either remotely or onsite, provide high quality customer experience in relation to the installation or maintenance of a customer's IT or Telephony services.


• Use of remote tools to assist customers in troubleshooting problems


• Remote/onsite support and project-based work (Full UK Driving license & Vehicle essential)


• Manage technical installation and support cases within the company help desk system


• Ensure clear, professional communication between the team and customer


• Audit and document client information
  
  Prior experience in an IT or Telecom Support or Delivery role essential


• Strong customer service background


• Excellent written and verbal communication skills


• Experience with VoIP platforms, ideally with 3CX or Yeastar


• Excellent troubleshooting skills


• Networking concepts, Including Wired and Wireless Networks, TCP/IP, DNS, DHCP, VLAN's and VPN's


• Experience with all forms of connectivity, FTTP, SoGEA, Leased Lines


If you are an IT or Telecoms engineer with a passion for technology and a desire to work in a fast-paced environment, this is an excellent opportunity for you to make a significant impact.

The company is offering a competitive compensation, ongoing professional development, and the chance to work with a diverse range of clients across various industries.