Internal Technical Support

In this role, the Internal Technical Support will be responsible for researching developing and understanding the Project Tracker and Lead facility, while maintaining the database and communicating potential leads through the management team. They will be required to correspond with contractors, architects, and distributors by telephone and email. They will be required to understand the use of Protektor drywall partition and ceiling systems, metal components, accessories and installation. Preparing documentation, quotations and information for both the Technical and Internal Sales team.

Duties:

Advise on Technical solutions to customers.

Research competitor solutions and advise accordingly.

Manage, organise and update both the Project Tracker and Architectural Tracker.

Maintain and develop existing and new customers through appropriate propositions and ethical methods

Respond to and follow up on Technical Sales enquiries using appropriate methods.

Monitor and report on market and competitor activities and provide relevant reports and information.

Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.

Attend training and develop relevant knowledge, techniques and skills.

Arrange and participate in meetings and project team activities.

Any other reasonable duties as required.

The use of Barbour ABI lead generator

Attend site as part of training and then give advice on the use of PGUK products

Arrange presentations to architects and sub-contractors where required

High levels of numeracy and literacy. Minimum GCSE Grade C/4 or above in Mathematics and English.

Knowledge of SAP or Sage would be advantageous.

CAD knowledge would be advantageous

Must have a dynamic, can-do attitude.

Must have the ability to think on their feet and solve problems using own initiative and work as part of a team.

Ability to take ownership of a problem.,

• GCSE or equivalent (required), B2B sales: 1 year (required)
  
  From £24,500 a year - Permanent, Full-time, Pulled from the full job description


• Additional leave


• Bereavement leave


• Casual dress


• Company car


• Company events


• Company pension


• Cycle to work scheme, Job Types: Full-time, Permanent


Pay: From £24,500.00 per year

Benefits:

• Additional leave


• Bereavement leave


• Casual dress


• Company car


• Company events


• Company pension


• Cycle to work scheme


• Discounted or free food


• Employee discount


• Enhanced maternity leave


• Enhanced paternity leave


• Free flu jabs


• Free parking


• Gym membership


• Health & wellbeing programme


• On-site parking


• Sick pay


• Store discount


Schedule:

• Monday to Friday


• No weekends