IT Apprenticeship

Embark on an exhilarating journey to elevate your IT career, where the sky's the limit for your professional advancement With a rich history of excellence spanning over 15 years, this team has established itself as a trailblazer in the field, forming impactful partnerships with a diverse range of organisations to tackle their unique business obstacles head-on. Offering a comprehensive suite of cutting-edge servicesfrom top-tier IT Support to future-proof Cloud Computing and robust Data Backup solutionsthey are your one-stop destination for all things tech. Dive into the heart of innovation and join this esteemed team of IT experts, where you'll play a pivotal role in delivering unparalleled support services to valued clients and partners. From managing tickets with finesse to seamlessly integrating with the internal systems, your contribution will be the driving force behind their continued success. In this role, youll work towards your Level 3 Information Communication Technician
apprenticeship, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide support to customers, suppliers, and partners via telephone, remote support and onsite visits Create and take ownership of tickets and be responsible for allocated work Communicate effectively with customers via telephone and maintain excellent written job-notes throughout Adhere to and contribute toward company processes and procedures Manage your workload, whilst meeting and exceeding KPIs and targets Carry out Project Engineering works when required by Professional Services Provide support to all other areas of the business where required Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: Monday Friday 8:30 AM 5:30 PM £15,000 Per annum 30 days annual leave including Bank Holidays, 1 extra day per year of service for up to 5 years. Regular social events Salary review upon successful completion of the

apprenticeship Company laptop and charging dock Desired Qualities, Skills and Knowledge: Avid problem solver A driver is required for this role due to the nature of the position Self-motivated Passion for IT Have the ability to multitask Resilient and able to work under pressure GCSE Grade 4 in Maths and 5 in English Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ