IT End User Device and Dispatch Engineer

As an IT End User Device and Dispatch Engineer, you will specialise in the software and hardware preparation, packaging and dispatch of all IT equipment including, laptops, iOS / Android devices and peripherals. You will also be responsible for fulfilling Service Requests (e.g. additional / replacement devices and peripherals.)

You will oversee the delivery of incoming devices and peripherals and will need to monitor and control stock levels whilst keeping the IT Systems up to date to maintain an accurate account of stock levels for different customers.

You will be part of the wider IT service desk team and collaboratively work with the team to ensure all requests are completed.

In addition to following processes for building and provisioning the software and enrolment of devices, shipping of equipment and tracking deliveries and collections, you will have opportunities to further your technical abilities, build positive relationships with end users, demonstrating effective communication skills, and deliver consistently high levels of user satisfaction and adherence to agreed Service Level targets and KPI's.

You will be an integral part of the ONS Team working for a major UK based company out of our Sheffield office. You will be working on a variety of operating systems and hardware.

Responsibilities/Duties

• Liaising with end users and booking couriers.


• Accurately updating IT systems for incoming and outgoing goods to maintain accurate, up to date stock inventory and hardware asset management.


• Disposal of IT equipment in accordance with Waste Electric and Electronic Equipment (WEEE) Regulations 2013.


• Following Software Asset Management guidelines and processes.


• Providing advice, guidance and assistance on all IT devices set up and operation.


• Contact end users via the available channels and can explain technical information to users in non-technical terms.


• Self-audit all work and ensure it meets all applicable technical and operational quality standards


• Work efficiently and tidily, maintain a clean environment and at all times be polite to the customer


• Respond effectively and appropriately to all customer requests and enquiries


• High standard of English and communication skills are needed as notes on ticket activity and calls are critical to our customers


• Complete work to agreed time scales


• Confident and well-spoken phone and in person manner


• Comply with Health & Safety standards


• Stock management


• To promote ONS values and ethos at all times, ensuring a safe and accountable environment.


• To undertake any other duties commensurate with the post as may be required by ONS


• Lead stake holder meetings once per week
  
  Skills and Basic knowledge of Windows O/S


Familiarity with Office 365 and it's applications

Basic networking understanding

Thinks creatively and imaginatively to solve problems and identify opportunities

Able to demonstrate having planned appropriately for future success

High ethical standards and influencing skills with the ability to engage effectively with all staff across the company

Self-confident with the ability to transmit appropriate messages to appropriate audiences

Works reliably under pressure to produce timely, accurate information and is willing to do whatever necessary to bring about results

Able to dealing with issues calmly when under pressure

Demonstrates a variety of people skills

Ability to establish positive and productive working relationships

Effectively engage and communicate with others

Shows concerns for impact - identifies the most important concerns and issues of others - modifies own behaviour to achieve the required outcomes

Able to remain approachable and professional at all times.

Able to work flexibly, including responding to high level service issues out of core hours

Able to travel to various locations within a reasonable timescale to support the needs of the company

Applicant must hold a valid UK Driving licence and have the ability to use own vehicle for work purposes (desirable)

Demonstrate a firm commitment and apply knowledge of the principles of the Data protection act 2018/GDPR,
• GCSE or equivalent (preferred), Technical support: 1 year (preferred)


• Customer service: 1 year (preferred)
  
  Job Types: Full-time, Permanent


Pay: £25,000.00-£30,000.00 per year

Benefits:

• Free parking


• On-site gym


• On-site parking


Schedule:

• Monday to Friday