IT Support Executive Apprentice (Snows Motor Group) SNOWS BUSINESS HOLDINGS LIMITED

The Apprentice IT Support Executive will provide proactive operational IT and administrative support to our Colleagues at all levels across the Group and will be an active participant in delivering the IT services.
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• Supporting the IT team in resolving technical issues.


• Creating incident tickets for all technical issues raised to the helpdesk.


• Troubleshooting hardware issues with the support of the IT team.


• Processing new starters and leavers.


• Building and configuring desktops and laptops from our build station.


• Reporting monitoring system notifications and alarms to IT Management.


• Participating in weekly team meetings.


• Working closely with other team members to complete projects.


The training you will be getting

Firebrand's sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

• Microsoft Certified Azure Fundamentals


• CompTIA IT Fundamentals+


• Certiport IT Specialist Networking


• Microsoft Certified Azure Administrator Associate


Key areas covered are:

Support Technician

• Maintenance or repair of systems faults


• Support for the roll-out of installation and commission of new systems or upgrades


Network Technician

• Installation and commission of networks


• Maintenance or repair of network equipment


• Installation, configuration or maintenance task on either ICT related hardware or software


Digital Communications Technician

• Installation and commission of telecoms networks


• Maintenance or repair of telecoms network equipment


• Installation, configuration or maintenance task on either ICT related hardware or software
  
  Communication skills, Attention to detail, Problem solving skills, Analytical skills, Team working, Desire to learn, Good attention to detail, Strong work ethic, Adaptable to change, Accuracy, Able to work tight deadlines, Planning skills, Research skills, Interpersonal skills, Relationship management, Enthusiasm for learning, Logical approach, Working independently, Confident, Fluent spoken in English, Fluent written English, GCSE or equivalent 5 GCSE's including English and Maths (Grade (A-C/9-4 or equivalent)) Essential, A full UK Driving Licence would be advantageous but not required.
  
  Snows is a large, family run, automotive group based in the South and South-West of England. Our business differentiates itself from our competitors by delivering outstanding experiences for our customers, colleagues, and manufacturer partners. Customer experience and colleague happiness is at the heart of our business, and we ensure that this focus is applied to everything that we do.
  
  You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience