IT Support Technician

Mastercopy, a company with a rich history and a forward-thinking vision, is seeking a dedicated and experienced IT Support Technician to join our dynamic team. As we continue to expand into the IT support sector, the successful candidate will play a pivotal role in a wide range of IT-related tasks, providing essential support to our users and maintaining our systems to the highest standard., 1. User Support: Provide both remote and on-site assistance to users experiencing software/hardware issues. This includes troubleshooting, diagnosing, and resolving problems, as well as providing training on new systems and software as necessary.
2. Backup and Disaster Recovery: Establish and maintain backup systems to ensure data security and integrity. Develop and implement disaster recovery plans and procedures to minimize downtime and data loss in the event of a failure.
3. Server Support and Maintenance: Provide comprehensive support for both onsite and cloud-based servers running both Windows and Linux (primarily Debian). This includes regular maintenance, performance monitoring, and troubleshooting to ensure optimal server performance.
4. Network support: Manage and maintains network infrastructure, including device management, performance monitoring, security implementation, and assistance in network design and technology implementation.
5. AAD and Microsoft 365 Administration: Oversee and administer Azure Active Directory (AAD) and Microsoft 365 environments. This includes user and license management, security and compliance, and system configuration.
6. Migration Projects: Participate in migration projects, which may involve transitioning from on-prem to azure AD or migrations to Docflow from alternative systems. This includes planning, execution, and post-migration support.
7. Docflow Support: Provide support for our internationally used Document Management system, Docflow.

• Has proven experience in a similar IT support role. (Minimum 3 years)


• Possesses strong knowledge of IT systems and infrastructure.


• Has experience with AAD and Microsoft 365 administration.


• Demonstrates excellent problem-solving skills and attention to detail.


• Has strong communication skills, with the ability to explain technical concepts to non-technical users.


• Ability to confidently work alone or as part of a team


• Previous MSP experience beneficial


• Experience working with Linux systems
  
  If you are a motivated professional with a passion for IT and a desire to contribute to our team's success, we would love to hear from you. Apply today to join Mastercopy and help us shape the future of IT support.

About Mastercopy:
Established 35 years ago as a managed print business, Mastercopy has evolved over the past decade with the shift from print to the use of document management systems, leading to the development of Docflow. Our goal is to provide our clients with a one-stop solution for IT support/maintenance, managed print, and document management. We aim to simplify the process by giving you one point of contact for all your IT needs, eliminating the confusion of dealing with multiple companies. Join us as we continue to innovate and lead in our industry.