IT Team Coordinator

An exciting opportunity has arisen for an IT Team Coordinator to join Medvivo on a full time, permanent basis. Working within Medvivo's Technical Services department, the post holder will be responsible for ensuring the efficient administration of the Medvivo IT Service Desk, ensuring administrative tasks are completed accurately and in a timely manner., The IT Team Coordinator will provide vital administrative support to the Technical Support Team, ensuring all internal departmental administration and coordination tasks are completed to a high standard. In addition, the post holder will also be responsible for the day to day system administration of the Service Desk support system.

Day to day, your responsibilities will include but not be limited to:

• Working with service users to ensure each is updated with their respective support query.


• Processing applications for staff security badges and issue temporary badges to visitors to Medvivo Offices


• Ensuring the IT Service Desk management system is kept up to date and accurate by adding, changing or removing information as appropriate.


• Assisting with production of internal reports generated by the IT Service Desk management system.


• Providing project administrative support as required.


• Ensuring all IT documentation including Policies and Standard Technical Operating Procedures are up to date.


• Assisting with the production of data reports to internal and external parties.


• Assisting with the administration of meetings, meeting minutes and recording of actions.
  
  Whether you have previous experience of working within the healthcare sector or are looking for a new administration opportunity, we'd like to hear from you., As someone who can evidence a strong administration skillset, you will be confident in undertaking administration duties with high levels of accuracy and follow through. With a keen eye for detail, you will be highly efficient, organised and possess proficiency in the use of Microsoft Office suite.


You will be an effective communicator, communicating with service users and Medvivo colleagues on a regular basis. You will be required to log service requests and ensure response KPIs and SLA targets are met, working closely with members of the Technical Support Team.

Experience of working within an IT Service Desk team would be desirable but not essential.

Medvivo has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivo's core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.

Committed to achieving excellence in the delivery of person-centred care, Medvivo invests in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission, certified by the TSA's Quality Standards Framework, the industry and advisory body for technology enabled care (TEC) in the UK.


• Starting salary of £23,000 / annum


• Generous holiday entitlement


• Company Pension Scheme


• Discretionary staff bonus scheme


• Opportunities for career development and progression


• Supportive and inclusive working environment


• Employee Assistance Programme


• Access to blue light card discounts