Job Description

We've an opportunity for a Claims Auditor to join our Claims team, based nationwide, you'll expand your knowledge of audit and how critical it is to AXA. The Claims Audit team's mission is to provide Claims senior management with an objective view of the effectiveness of the control framework across the Claims organisation and our outsourced activities.

You'll lead, support and carry out audits of AXA's external Claims suppliers, providing direct feedback and driving improvement. You'll also carry out audits of AXAs Internal Claims functions which support the business to evaluate claims handling and ensure compliance with Group guidelines and Internal Controls.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events.

What you'll be doing:

• Undertake detailed preparation and planning work ahead of audits.


• Complete audits, whether as a support or lead Auditor, to measure claims handling services and protect AXA and our customers from detriment.


• Review audit results and provide feedback to Operational Management and Relationship Managers, contributing towards AXA strategy ensuring continuous improvement.


• Liaise and develop relationships with Claims Relationship Managers, Supply Chain Managers, Operational Managers and Best Practice stakeholders etc. to formulate audit action plans and strategies.


• Recommend and set corrective actions, reviewing closure evidence and action tracking to conclusion.


• Interact with other auditing teams in AXA such as Conduct Auditors, GIA and Compliance Monitoring teams where required.


• Support due diligence on potential new business, supporting distribution and identification of regulatory breaches.


• Act as a referral point for operational departments on audits of Suppliers/ Delegated Authorities controls.


• Data analytics/ MI analysis of Athena reporting via Servicenow, including delivery/ presentation of data to key stakeholders., We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally., We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics., AXA UK are recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long-term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long-term health conditions or disabilities who meet the essential criteria of a job, will be offered an interview.


• You'll need to show you meet the essential criteria as detailed in the job advert or job description


• You don't need to share the details of your long term health condition or disability for your application to be considered under this scheme


As part of your application, you'll be asked if you would like to 'opt in'. To ensure ease of access, every job advert lists a responsible Talent Acquisition contact, who'll be able to connect you with our Accessibility Concierge if you require any support.

Screening & Conduct

As a regulated financial services company, all successful candidates will be subject to pre-employment checks. Additionally, adherence to the Prudential Regulation Authority's (PRA) Insurance Conduct Standards and the Financial Conduct Authority's (FCA) Conduct Rules will be required., This depends on the location of the role, and what works best for you and the interviewer. We'll give you all the information you need to prepare for whichever format's used for your interview.

I'm struggling to connect to my online interview, what should I do?

Don't worry, we know these things happen. Get in touch with the person who arranged your interview, or the Talent Acquisition contact. One of the team will be able to help get the interview started or re-arrange it for a different time.

How do I get feedback on my interview?

Whenever possible, we'll call and provide feedback by phone. Sometimes, we'll need to provide feedback by email.

How can I prepare for my interview?

We'll send a candidate preparation pack before the interview to help you prepare.


• Ideally holding CII qualifications or equivalent professional qualification or progress towards.


• Up to date knowledge of FCA guidelines and directives such as complaints handling, The Consumer Duty etc.


• Knowledge of regulations and their impact on the claims environment such as GDPR etc.


• Awareness of claims handling best practice, Group standards and policies.


• Ability to engage with Senior Managers and key stakeholders, challenge the status quo and promote and advocate change.


• Good communicator, ability to lead meetings and deliver feedback.


• Pragmatic and methodical approach to issue & risk identification, and problem solving by considering the bigger picture.


• Able to work on own initiative whilst leading an audit, analysing data and report with attention to detail.


• Analytical mind, a problem solver with decision making skills.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

At AXA we have a culture of trust, respect and care, where everyone belongs. We have an ambition to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development, and celebrating differences. We all have a role to play in ensuring a working environment in which everyone, regardless of who they are, can reach their true potential., At AXA we're committed to offering a fair and inclusive experience to all candidates. You're encouraged to report, in good faith, any concerns of behaviour or processes believed to be inappropriate, unethical, or illegal.

Should you wish to report any concerns, you can do this through by sending an email to speak-up@axa.com, AXA's dedicated hotline. This service is managed by an independent investigation team. Please note that this email address is not for dealing with job or application related queries.
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At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary up to £40,000 dependent on experience


• Annual company & performance-based bonus


• Contributory pension scheme (up to 12% employer contributions)


• Life Assurance (up to 10 x annual salary)


• 25 days annual leave plus Bank Holidays


• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave


• AXA employee discounts


• Gym benefits, When will I hear back from you after my interview?


We aim to provide feedback as soon as the interview process allows. The time period will vary depending on the role.

How do I discuss the package I've been offered for a role?

You can discuss the package with your Talent Acquisition contact at offer stage.

Yay! I've got the role, what's next?

We'll carry out a number of background checks before you start. This is known as 'screening'.

Do you do any background checks?

Yes. All financial services companies, including AXA, are regulated by the Financial Conduct Authority (FCA). Being part of a regulated industry means we must check the background of all applicants before we confirm a job offer.

Pre-employment screening is not just regulatory, it also gives us the confidence that our people are the right fit to protect what matters to customers, colleagues, and our business.

• Who is screened? Everyone, from first-jobbers to senior directors! Often, the higher up the career ladder you are, the more stringent the screening becomes.


• What is screened? Identity and address; qualifications; employment history; credit check; criminal record; directorships.


If you think anything may affect these checks, please tell us.

What benefits or perks do you offer?

At AXA, we appreciate the people who work for us and regularly review our rewards package to reflect that. The advert for the role you're interested in will detail what you can expect to receive, but you can see an overview of our benefits and perks on our Why Join Us page.

Does AXA offer car allowance or a company car?

This depends on the grade, role, and eligibility of the employee. Check the benefits listed on the ad for the role you're interested in or confirm with your recruitment contact.