Lead Receptionist

Mon 10am-8.15pm, Tues 7.45am-5.15pm, Thurs 9am-6.15pm, Fri 7.45am-3.15pm (32 hours a week)
Well established practice within the heart of Soho. Dynamic team and great transport links- within 5 minutes walk of Oxford Street and Tottenham Court Road- serving the Bakerloo, central, northern, Elizabeth and Victoria lines.
Lead Receptionist role and responsibilities
+ Oversee reception and staff rotas
+ Meeting and greeting patients, providing a great first impression and patient journey
+ Booking and amending appointments, answering the phone, updating patient records
+ Co-ordinating the care packages for our patients that has been provided by our clinicians
+ Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
+ Excellent customer service skills face to face, telephone and via email
+ Supporting the Practice Manager and clinical team with the smooth running of the practice
+ Handling payments
+ Accessing sensitive information whilst maintaining patient confidentiality

+ Confident leading a team
+ Ability to be positive and professional in a fast-paced environment
+ Previous administration or receptionist experience, preferably within a healthcare setting
+ Strong communication skills face to face, via telephone and email
+ Proficient with Microsoft Word and Outlook with overall strong organisation skills
+ Previous experience with promoting company products and services
+ Preferred Dentally experience

We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:
+ Competitive pay rates and the opportunity to increase this through training and development
+ Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
+ My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
+ Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
+ Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa's own wellbeing programme.
+ Discounted dental insurance which can be extended to immediate family members.
+ Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa's Menopause Plan.
+ Wagestream - Access your income before payday, if and when you need it.
+ Access to career pathways and support throughout your working life with Bupa Dental Care
+ And many more, just ask.