Learning & Development Specialist

Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.

DHL Express UK is part of the Deutsche Post DHL Group - the world's most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express's pursuit to be The Logistics Company of the World we engage in a number of initiatives such as - Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

• Head: Being Results Orientated & Leveraging Strengths


• Heart: Providing Purpose & Having and Creating Trust


• Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities


In addition to 'Head, Heart and Guts'. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!

Tasks and Responsibilities

A successful Learning & Development Specialist - Operations will be required to drive forward the implementation of the Learning, Development and Talent Strategy. This will include supporting policy across the Business region by consulting with key stakeholders to ensure positive engagement through delivery of regulatory training according to legal and business requirements, investing in a tailored learning approach and adhering to Legislative & Regulatory compliance. A key requirement of the role includes analysing training support needsand provide a quality service to the end customer, brokering resources to accomplish and monitoring progress to make sure learning objectives are completed. This training cycle will need to operate within a framework of Legislative and Regulatory compliance requirements in addition to DHL Policy and Procedural Standards. Although this position primarily operations from a single location, substantial travel within the business unit region sites is necessary
along with an expectation to work 3-4 nights every 4 weeks.

• Work effectively with operations stakeholders and participants enhancing relationships through the management of training needs analysis process


• Ensure regular training needs analysis are documented and action plans implemented


• Act as an ambassador and source of expertise representing the Operations department Including senior stakeholders


• Consult with internal and external suppliers/stakeholders to ensure training programmes are maintained and developed inline with regulatory changes.


• Analyse, plan, develop, implement and evaluate training solutions through recognised models


• Ensure adherence to all current legislative and regulatory policy and practice


• Adhere to country laws/regulations and company procedures/ standards in regard to Safety and Security


• Adhere to customs / import / export procedures as applicable


• Ensure any potential security breaches or concerns are brought to the attention of supervisor/manager without delay


Our Promise to You - Benefits

• Competitive salary


• Eligibility to participate in performance related bonus schemes


• Generous holiday entitlement increasing with years completed service


• Company pension scheme with excellent contribution rates


• Life Assurance


• Enhanced maternity pay


• Generous company sick pay


• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more


• Discounted Health Assessments


• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders


• Excellent training and development opportunities with a strong focus on internal promotion


Your Profile - Skillsets and Attributes

• Excellent planning and organisation skills


• IT and numerate literate


• Excellent communication skills both verbal and written


• Strong customer orientation with a strong business acumen


• Buildand managerelationships both new and exisiting


• Minimum of 3 years experience in a similar role or operations


• 6-12 months experience in training delivery and/or coach using a variety of techniques and media


• PTTLS or level 3 award in Education and Training


What's Next?

• Apply now and upload your CV online.


• If your CV has been shortlisted one of our Recruitment & Talent Advisor's will contact you within 5-10 days to discuss further details.


• Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record check.


Privacy Notice

DHL International (UK) Ltd, act as a "Data Controller" and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.


• Excellent planning and organisation skills


• IT and numerate literate


• Excellent communication skills both verbal and written


• Strong customer orientation with a strong business acumen


• Buildand managerelationships both new and exisiting


• Minimum of 3 years experience in a similar role or operations


• 6-12 months experience in training delivery and/or coach using a variety of techniques and media


• PTTLS or level 3 award in Education and Training
  
  Here at DHL Express UK, we are an employer of choice, a recognised Top Employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 4000 employees dedicating themselves in Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best loved and most widely recognised brands across the globe.


DHL Express UK is part of the Deutsche Post DHL Group - the world's most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express's pursuit to be The Logistics Company of the World we engage in a number of initiatives such as - Go Teach, Go Green and Go Help.

Certified International Specialists

From Operations to Sales, Customer Services and Corporate Functions our mission remains the same, to provide Excellence. Simply Delivered to achieve this our Certified International Specialist programme builds a common culture and provides the specialised knowledge our employees need to do their job competently and confidently.

Our Values

Our values and culture are DHL Express UK are an extremely important aspect of our business. We embody our culture in three core attributes;

• Head: Being Results Orientated & Leveraging Strengths


• Heart: Providing Purpose & Having and Creating Trust


• Guts: Being Positive about Challenge, Uncertainty and Change & Focussing on Clear Priorities


In addition to 'Head, Heart and Guts'. We promote an open and honest feedback culture based on Results & Respect, whereby our employees respect one another, embrace diversity and inclusion and drive employee engagement, every day and everywhere whilst never compromising n integrity and compliance.

Do you want to be part of a company that connects millions of people worldwide? Do you have the drive to make a difference? Click Apply Now!


• Competitive salary


• Eligibility to participate in performance related bonus schemes


• Generous holiday entitlement increasing with years completed service


• Company pension scheme with excellent contribution rates


• Life Assurance


• Enhanced maternity pay


• Generous company sick pay


• A competitive package of voluntary benefits including retail, entertainment, gym membership discounts, cash dental plans and more


• Discounted Health Assessments


• Access to professional employee assistance, wellbeing programme and qualified mental health first aiders


• Excellent training and development opportunities with a strong focus on internal promotion