Lobby Receptionist

You will be the first point of contact for all employees and guests visiting JPMC and responsible for day to day running of the Lobby Reception. Managing the visitor registration and welcome processes to ensure the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are observed. Managing the visitor registration and welcome processes ensuring the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are observed. Liaising with all JPM and vendor personnel within JPM, all client and customer contacts of the Lobby Reception. Ensuring that the high standards of service are maintained through proactive and competent administrative support within the Lobby Reception Core Responsibilities.,

• Manages the welcome process and registration of visitors and clients to the building according to security procedures


• Manages the visitor access card procedure for JPM premises


• Is informed and aware of all visitor and client arrivals


• Delivers service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product


• Deals with general enquiries and transferring calls to the correct department


• Takes responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times


• Seeks out accurate and up to date information at all times, reviews details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting
  
  It is a great opportunity for candidates with previous client facing and administrative experience., Client-facing experience


• Reception experience within a corporate, leisure or hospitality environment


• Track record of quality service provision


• Strong interpersonal skills


• Highly organized; ability to handle multiple tasks and apply judgment to prioritize


• Excellent communication skills; both oral and written


• Team player


Preferred Qualifications Capabilities and skills

• Client-facing experience in a five-star environment


• Strong Computer skills (MS Office; Room Booking System e.g. EMS)
  
  J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives., Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.