Logistics Coordinator

Supporting World of Books Group on its journey by enabling business revenue growth through our talented people whilst strengthening our position as a business that people want to be part of.

About the role

As a Logistics Co-ordinator you will support in facilitatingthe supply chain operations and provide an efficient and effective service to all charity shops that are partnered with Woband assistin Network planning.

A key part of the role is to ensure all Logistics information is reported accurately onto the correct systems.

Key Accountabilities
Shop collections and shop liaison support line

Ensure all vehicles are attended to, such as logging vehicles on the grid and ensuring they are tipped and able to leave site in a reasonable time with all relevant information/paperwork completed.
Resolvingissues with shop collections within48hours SLA
Answer& manageall calls in a timelyand effective manner(driversand transport suppliers)
Respondtoall emails in a timelyand efficient manner
Logand palletiseinbound online totes(boxes)for distributionto hubs
Support and cover for the Team Leader (North) and Network Planning Manger
Resolve payments issues for shops, escalatingqueries to the Logistics Manager whereappropriate.
Setting up new customers on the system

Reporting

Checkweights from assigned areas/drivers are recorded accurately on oursystems
Ensurehaulage weights and contents are logged accuratelyin opening, live and closing counts
Asset count for assigned area(s)and reporting
Weighing of trailers
Completingreporting for the Managment
Stock checking as required
Inputting weights into the system
Inputtingtote audit information onto the tote monitoring file

Other Requirements

This role is predominantly basedin Coventry but will be requiredto support Coventry Warehouse function and Goring Transport operation where required
Undertake any other duties that commensuratewith this role

The above-mentionedduties are neither exclusive nor exhaustive, duties and responsibilities of the role may change as requirements and circumstances change. The post holder may be requiredto carry out such duties as requested by management that are broadly within the level of the role.

Qualification & Experience
Proven experienceas a logisticscoordinator or supply chain preferred D
Experience of logisticssoftware D
Qualification in Maths and English or equivalent qualification D
Proficient in Microsoft office - Excel, PowerPoint, Word, Outlook E
D
E
Skills
Able to use own initiative E
High levelof analytical and problem-solving skills E
Creative, dynamic approach to development and problem solving D

Able to manage multiple pieces of work and prioritising the demands of a diverse range of stakeholders and working to tight and competing deadlines
D

Proven record of providing solutions and taking a proactive approach to activities D
Excellent customer focus - your focus is in anticipatingand meeting customer needs and be a superb relationship builder, employing tact and diplomacy
E

Acute attention to detail and accuratedelivery of work activities E
Excellent verbal communication skills - able to adapt style approach for diverse levels and individuals. Articulates ideas clearly and concisely, positively influencing key stakeholders.
E

Excellent written communication skills - good standard of English, concise and grammatically correct. Able to employ assorted styles of communication for different purposes and audiences e.g. management reports, letters, policies etc
E

Excellent interpersonal skills and able to interact with all levels within the Company E
Contributing toa positive, proactive, and healthy working environment E

Founded in 2002, World of Books is a circular economy, for profit company that supports charities and protects the planet by enabling more goods to be reused. We are pioneers in the re-use and recycling of unwanted books, recycling about 80 million books each year, equivalent to around half a million trees.

We achieve this through three direct-to-consumer e-commerce businesses, supported by our own technology.
Find out more about the World of Books Group here: https://www.worldofbooks.com/en-gb/about-us/group

World of Books
Is the UK's largest seller of used books online; selling to over 190 countries through our own website, marketplaces and wholesale partners. World of Books inventory is in excess of 4 million books, purchased from UK charities in return for payment and saving their waste disposal costs.
For those books we cannot sell, we ensure they are recycled and turned into products such as newspaper, cardboard packaging and tissue products.
Find out more about World of Books here: https://www.worldofbooks.com/en-gb/about-us

Ziffit.com
Established in 2013, to buy unwanted books, CD's DVD's, Blu-ray and console games directly from consumers via its market leading app. The smart technology enables consumers to use their mobile device to scan a product bar code or to simply tap in an ISBN code from a book for an instant valuation.

Ziffit sells all its books, CDs, DVDs and games via World of Books own website or partner websites such as Amazon and eBay.
Find out more about Ziffit.com here: https://www.ziffit.com/en-gb/about-us

World of Rare Books
Sells books published prior to 1970 (including rare, vintage and 1st edition titles) alongside vinyl and other ephemera through our own websites and other marketplaces. This business offers one of the largest selections of pre-ISBN books in the market and is the largest supplier of wholesale vintage books for decoration in Europe.
Find out more about World of Rare Books: https://www.worldofrarebooks.com/about-us

Our Technology
Our success is underpinned by our technology. We have developed bespoke software solutions to tackle changing market conditions and pricing. Our technology manages our warehouse, streams our stock and extends our reach to over 20 global marketplaces.

Our Vision
To be the leading seller of used books globally, while helping people to reuse and recycle for less through innovation and technology

Our Values
Responsibility: We work responsibly, value each other and treat the planet with respect.
Action: We take actions that improve our business for customers, colleagues, partners and shareholders.
Pioneering: We find new ways to better ourselves, lower our costs and grow our business.

Business for Good
World of Books Group is committed to using its business as a force for good in the world and we take our social and environmental responsibilities seriously. Our business model is designed to do good: helping charities, the environment and providing access to literature. As our business grows, so will its impact across these areas.