Logistics Team Leader - North

Supporting World of Books Group on its journey by enabling business revenue growth through our talented people whilst strengthening our position as a business that people want to be part of.

About the role

As a Logistics Team Leader you will be responsible for the supply chain operations and provide an efficient and effective service to all charity shops that are partnered with Wob through driver and contractor management.

The role involves managing the day-to-day delivery logistics, Yard & Bay management, ensuring compliance with all road safety legislation for Wob drivers and meeting delivery and collection targets for the appropriate region.

Key Accountabilities
Shop collections and shop liaison support line

Ensure all vehicles are attended to, such as logging vehicles on the grid and ensuring they are tipped and able to leave site in a reasonable time with all relevant information/paperwork completed.
Resolving issues with shop collections within 48hours SLA (including Max Optra & HubSpot)
Answer & manage all queries in a timely and effective manner (from Wob & Contract drivers and 3rd party logistics provider)
Turnaround of responses to all emails in a timely and efficient manner
Create route plans and sending these to the relevant person(s) ( Wob & Contractor drivers)
Arrange and manage vehicle repairs, recoveries, services etc.
Log and palletise inbound online totes (boxes) for distribution to hubs
Manage day today activities of Wob drivers, ensuring policies and procedures followed and KPI's are achieved.
Manage Logistics co-Ordinator

Reporting

Responsible to ensure weights from assigned areas/drivers are recorded accurately on our systems (Max Optra compliance)
Responsible to ensure haulage weights and contents are logged accurately in opening, live and closing assets counts
Ensure asset count for assigned area(s) and reporting are completed
Responsible for vehicle checks for relevant area(s) and report issues to Fleet and Transport Manager and Vehicle lease company.
Responsible to ensure fuel cards are assigned and logged accordingly
Responsible to ensure the weighing of trailers are completed and inbound stock is accurately recorded
Compiling and presenting reporting for the Managment
All payment issues to be resolved as soon as possible and for customers to be informed of progress at all times.

In addition to the above:
Conduct site visits to Wob/contractor Hubs
Manage and build the driver relationships
Tote monitoring file to maintained and up to date
Manage resource, client and contract relationships
Manage issues that arise through to resolution
Ensure Wob drivers are compliant with legislation and best practice (vehicle checks, working hours)
Support drivers to achieve planned deliveries, collections and SLA's
Contribute towards the reduction of Co2 emissions and promote environmental thinking as part of best practice.

Other Requirements

This role is predominantly based in Coventry but will be required to support across both warehouse and transport hubs sites, therefore there may occasionally be a need to travel to other sites to support other functions
Undertake any other duties that commensurate with this role

The above-mentioned duties are neither exclusive nor exhaustive, duties and responsibilities of the role may change as requirements and circumstances change. The post holder may be required to carry out such duties as requested by management that are broadly within the level of the role.

Qualification & Experience
Proven and successful experience as a logistics lead or supply chain manager preferred D
Experience of logistics software E
Qualification in Maths and English or equivalent qualification E
Proficient in Microsoft office - Excel, PowerPoint, Word, Outlook E
Knowledge of safety standards, regulations, laws, and policies regarding logistics D
E
Skills
Able to use own initiative and work autonomously E
High level of analytical and problem-solving skills E
Creative, dynamic approach to development and problem solving D
Experienced with vehicle tracking and driver performance D
Able to manage multiple pieces of work and prioritising the demands of a diverse range of stakeholders and working to tight and competing deadlines
E

Proven record of providing solutions and taking a proactive approach to activities E
Excellent customer focus - your focus is in anticipating and meeting customer needs and be a superb relationship builder, employing tact and diplomacy
E

Acute attention to detail and accurate delivery of work activities E
Excellent verbal communication skills - able to adapt style approach for diverse levels and individuals. Articulates ideas clearly and concisely, positively influencing key stakeholders.
E

Excellent written communication skills - good standard of English, concise and grammatically correct. Able to employ assorted styles of communication for different purposes and audiences e.g. management reports, letters, policies etc
E

Excellent interpersonal skills and able to interact with all levels within the Company E
Contributing to a positive, proactive, and healthy working environment E

Founded in 2002, World of Books is a circular economy, for profit company that supports charities and protects the planet by enabling more goods to be reused. We are pioneers in the re-use and recycling of unwanted books, recycling about 80 million books each year, equivalent to around half a million trees.

We achieve this through three direct-to-consumer e-commerce businesses, supported by our own technology.
Find out more about the World of Books Group here: https://www.worldofbooks.com/en-gb/about-us/group

World of Books
Is the UK's largest seller of used books online; selling to over 190 countries through our own website, marketplaces and wholesale partners. World of Books inventory is in excess of 4 million books, purchased from UK charities in return for payment and saving their waste disposal costs.
For those books we cannot sell, we ensure they are recycled and turned into products such as newspaper, cardboard packaging and tissue products.
Find out more about World of Books here: https://www.worldofbooks.com/en-gb/about-us

Ziffit.com
Established in 2013, to buy unwanted books, CD's DVD's, Blu-ray and console games directly from consumers via its market leading app. The smart technology enables consumers to use their mobile device to scan a product bar code or to simply tap in an ISBN code from a book for an instant valuation.

Ziffit sells all its books, CDs, DVDs and games via World of Books own website or partner websites such as Amazon and eBay.
Find out more about Ziffit.com here: https://www.ziffit.com/en-gb/about-us

World of Rare Books
Sells books published prior to 1970 (including rare, vintage and 1st edition titles) alongside vinyl and other ephemera through our own websites and other marketplaces. This business offers one of the largest selections of pre-ISBN books in the market and is the largest supplier of wholesale vintage books for decoration in Europe.
Find out more about World of Rare Books: https://www.worldofrarebooks.com/about-us

Our Technology
Our success is underpinned by our technology. We have developed bespoke software solutions to tackle changing market conditions and pricing. Our technology manages our warehouse, streams our stock and extends our reach to over 20 global marketplaces.

Our Vision
To be the leading seller of used books globally, while helping people to reuse and recycle for less through innovation and technology

Our Values
Responsibility: We work responsibly, value each other and treat the planet with respect.
Action: We take actions that improve our business for customers, colleagues, partners and shareholders.
Pioneering: We find new ways to better ourselves, lower our costs and grow our business.

Business for Good
World of Books Group is committed to using its business as a force for good in the world and we take our social and environmental responsibilities seriously. Our business model is designed to do good: helping charities, the environment and providing access to literature. As our business grows, so will its impact across these areas.