Maintenance Team Leader - Truro

Royal Mail has a great opportunity for a Maintenance Team Leader at our Truro Mail Centre.

You will be responsible for providing first line technical leadership, guidance and support for all engineering grades within the Mail Centre. You will ensure that the customer is provided with engineering maintenance to a defined level that is delivered by a competent engineering workforce in a cost-effective manner.

You will own and co-ordinate the Mail Centre maintenance plan for automation equipment, ensuring that the asset performance and availability design criteria is achieved at all times.

You will also lead the delivery of maintenance operating procedures and co-ordinate system administration to ensure the integrity/continuity of automation assets and maintenance management systems.

About the role

You will own the day-to-day delivery of maintenance services, specifically preventative/predictive maintenance, corrective maintenance and performance improvement for automation assets observing workplan compliance to achieve equipment optimisation.

You will own the technical interface with operational shift managers and the production control team within the Mail Centre, disseminating all relevant information to engineering grades and assisting the plan writer.

You will delegate the timely implementation of approved modifications and ensure that the configuration status of hardware/software and mechanical set up is up to date and technically managed.

You will challenge unacceptable behaviour such as bullying and harassment within the engineering community.

As the Maintenance Team Leader you will own, develop and deploy the Maintenance Level Agreement, observing local influence factors and balance the business needs of customer focus, maintenance performance and cost control. You will also support the TMM, helping to gather data for engineering/automation reports, root cause analysis and local ownership of Maintenance / Performance / Events Breakdowns & Faults

You will be proactive with your involvement and attendance of Mail Centre operational meetings, understanding automated processing and how best to overlay maintenance plans and sharing outputs with engineers through WTL sessions and Coaching Briefs.

Regular auditing is necessary as are maintenance tasks that ensure the integrity and reliability of automation assets, using central information sources (e.g. ADST Intranet and Helpdesk).

You will promote and deploy a flexible approach to new equipment, systems and ways of working. This will involve integration with operations to fulfil the goals of TPM/AOA and continuous improvement forums.

You will also manage (on behalf of RME) the Mail Centre engineering risk assessment processes relating to automation equipment and ensure Engineering Safe Systems of Work are accurate and displayed for all assets. This will involve monitoring and reporting on the overall maintenance costs to the TMM through the extensive use of SDMM, including engineering tools for the job.

You will promote commitment and potential of highly skilled team members, ensuring all individuals contribute to team performance, thus resulting in increased employee motivation/job satisfaction toward Great Place To Work.

You will ensure technical resource provision to meet maintenance plan and operational processing requirements, in liaison with engineering and operational team leaders.

Finally, you will lead in organise coaching, training and other development activities for staff ensuring the continual professional and technical development of engineering grades. You will also be responsible for performing tool checks for engineering grades.,

• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.


• Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax.


• Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans


• Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner


• Free & discounted RMG products - free keep safe & redirection, partner discounts


• Free stamps at Christmas


• Available only to perm employees


Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

To be successful in this role you will have relevant Technical/Engineering qualifications (BTEC 3/ ONC / HNC) and experience working in an Engineering environment.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean 'your' interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don't expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we'd love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.