Manager Customer Support, Europe, Bombardier Aviation
Bombardier Inc
Manager Customer Support, Europe, Bombardier Aviation
Salary Not Specified
Bombardier Inc, Westerham, Kent
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 7 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 66e0d555c1ad4337948268cf541df6dd
Full Job Description
- Be accountable for the overall success of the regional area including overall financial & operational responsibilities; effective management of regional resources.
- Manage the performance of staff through employee reviews (PMPs), goal setting, ongoing assessment and coaching, identifying and addressing skill gaps of staff.
- Provide guidance and ensure that the regional FSRs have the necessary resources and direction to meet objectives.
- Champion employee specific issues with applicable support departments.
- Assist with scheduling of Field Support personnel to support contractual and discretionary requirements.
- Foster strong strategic relationships /alliances within Bombardier, Operators, partner/suppliers and local regulatory authorities to ensure Bombardier/departmental goals and objectives are met.
- Ensure proper application and administration of the Bombardier policies and Field Support procedures and protocols.
- Anticipate and resolve complex regional problems that have implications beyond own area.
- Ensure regional team deliverables are accurate, consistent, and submitted on time.
- Identify process improvement opportunities, prepare plans and drive implementation activities.
- Issue monthly regional governance.
- Maintain up-to-date departmental databases with current and relevant data.
- Schedule vacation and rotations to ensure proper customer coverage in region.
- Represent the department management team at meetings as required.
You have a strong customer service focus. - You have strong leadership/management skills.
- You have excellent people and communication skills (written/oral); you have the ability to build and foster positive relationships.
- You are self-motivated, are able to work independently, prioritize tasks, manage multiple time sensitive initiatives simultaneously.
- You are a developer of people and a team builder.
- You have strong organization/time management skills, with a focus on project management methodology.
- You are results oriented, have strong decision-making ability, are able to demonstrate negotiation and conflict resolution skills.
- You have strong analytical capabilities and computer skills.
- You preferably have a university diploma in a technical field or a minimum of 15 years of relevant experience and previous management experience.
- You must have a wide and recognized technical knowledge of business aircraft, as well as a thorough understanding of Product Support environment.
- Extensive travel may be required.