Medical Receptionist

Duties and Responsibilities Telephone Duties Making appointments Giving out results Ambulance transport bookings Home visit requests Deal with general enquiries Contacting other providers Reception Duties Register new patients and temporary residents Greet and direct patients and visitors Making appointments Open and scan and distribute incoming mail following procedures Ensure outstanding queries are explained and handed over to next shift, as necessary. Respond to needs of doctors and nurses during surgery. Collect payments from patients for non-NHS services Deal with general enquiries Filing Pulling Lloyd George envelopes when requested by doctors Print summaries and attached documentation from patient notes for inclusion in Lloyd George envelopes and onward transmission to health authority when patients leave the Practice Administration Ensure all requests for photocopying are carried out in a timely manner Shred confidential information on a regular basis Ensure filing is kept
up-to-date Assist with audits as required Type letters, reports and other documents as required by the partners, Practice manager and other team members Liaise with hospital and community departments regarding patient care, appointments, etc, incorporating NHS e-Referral Input and extract information from Practice computer system Observe health and safety guidelines at all times General housekeeping (e.g. keeping reception and waiting areas tidy) Any other reasonable duties as necessary