Night Shift Operations Manager

The site lead for HUKD Operations, undertaking all required tasks that are needed to be completed during the night, you will lead the teams working iwthin all Operational areas, efficently supporting the pick, pack and despatch of up to c. 500,000 units a day during peak trading periods ensuring we maintain our world class service levels to our clients and thousands of destinations worldwide.

With an increasing level of throughput as we onboard new clients to deliver our growth strategy, the operation requires key functional areas to run 24 hours 5 days a week, the role of the night shift manager is a key role and a significant business enabler to strengthen our strategic position on sustainable and commercial attractiveness for potential new clients and further future growth. Utilising our new state of the art infrastructure to deliver business needs and support staff development.

As the night shift operations manager for the business, you will have expert 3rd party contract and stakeholder management, with the ability to lead teams of multiple operational areas. Responsible for identifying and implementing continuous improvement opportunities, you will draw on strong commercial and industry knowledge to provide thought leadership to drive our service offer and profitability. You will also have responsibility for site health and safety, escalation requirements and be a confident decisive decision maker.

As a collaborative and engaging leader, your natural style will be to support and empower a team with a multitude of skills, across multiple areas, to be at their best and drive a high-performance culture with exceptional standards of distribution.

This role is a blend of site and team leadership, strategic and operational planning and delivery, service evolution and internal and external partner management. Also managing bulk picking across all sites as and when needed through the night shift operation.

With proven experience of leading large, multi-skilled teams within a warehouse and distribution environment, you will be able to demonstrate delivery of continuous improvements through maximising teams, systems, technology and equipment. Drawing on your knowledge of warehouse management, automation solutions and control systems, alongside proven strategic ownership of scale 3rd party relationships and stakeholder management, you will be a strong communicator, able to influence at all levels and bring people with you.

Your analytical skills will see you providing data led insights, combined with strong commercial and industry awareness to translate strategy to action. With great decision-making capabilities, and the ability to manage multiple priorities, you will be skilled at delivering through others and seek opportunities to coach and develop your team.

In a fast-moving operation, there are always times when you will need to pull up your sleeves and draw on your personal motivation and resilience to successfully overcome challenges, showing high levels of tenacity and judgement to solving problems. Your growth mindset and relationship driven approach (internally and externally) will support your enthusiasm for innovation as well as solutions focus and underpin a performance culture.

You will also have considerable understanding of environmentally sustainable packaging solutions, ideally ISO accredited in environmental and H&S in the workplace, with proven project management capability.

We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.

Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

Hachette UK Distribution is part of the Hachette UK publishing group., Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

£60,000 - £70,000, Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:

• 33 days annual holiday including Bank Holidays


• Pension Plan and Life Assurance schemes


• Company enhanced family policy including maternity, paternity and shared parental


• Reward programme giving discounts, savings and cash back at numerous retailers


• 2 Community Days per year


• Cycle to Work scheme


• Eye care vouchers


• Generous discounts on books we publish


• Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)


• Wide-ranging training library


• Development Programmes including Mentoring


• Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party


• Many employee networks to join


• Free onsite parking


• Free tea and coffee


• Creating an environment of inclusion so everyone can be their true self #Ibelong #AndSoDoYou #OneTeam