Nursing Administrator

As a Nursing Administrator youll provide administrative support to the nursing team to ensure delivery of a high-quality patient experience and patient care. As a member of the Care Family, you will carry out your roles in a way that supports and delivers our shared values. You are caring, patient focused and committed to do your best. Role accountabilities and duties: Manage incoming enquiries ensuring messages are triaged, dealt with appropriately and efficiently, ensuring excellent customer service. To follow a range of digital processes on the patient database ensuring records are kept up-to-date. To work collaboratively with all members of the multidisciplinary team and other external agencies to ensure good communication and excellent patient journey. To ensure information communicated to patients is clear and accurate and fully documented in patient notes and electronic records. Recognise when to refer to your line manager /fertility nurses/ colleagues. To ensure work is carried
out efficiently and with the right priorities and to deliver continuous improvement to processes and procedures. To escalate problems when appropriate. To be up-to-date with all patient information, policies and training related to role. Support the nurses in ensuring patients are provided with appropriate and relevant information when required. To ensure all tasks delegated by nurses are completed promptly and effectively, communicating to patients when required. To carry our office administration including preparing patient information packs and leaflets and ordering office supplies To assist in maintaining accurate records and statistics and contribute to internal and external audits and inspections. To register cycles when required and ensure HFEA donor information is sent following donation and activated on CIS within the appropriate timescales To attend Nursing Team meetings Flexibility of working hours to meet the needs of the service if required. Teamwork and collaboration To work
collaboratively and build trusted relationships with team colleagues and the wider multi-disciplinary team. Communicate in an engaging way to build relationships. To actively participate in team meetings and clinic meetings, participate where possible in development projects, forums or research and development projects. Be supportive of new ideas and their implementation. Openly sharing knowledge with colleagues and being a supportive mentor to others. Treat everyone fairly and equally and encourage and embrace diversity within the team. Governance and safety Together, with the multi-disciplinary team, ensuring that all processes are followed in accordance with the standard operating procedures. Maintain accurate and timely records. Ensure role is performed in compliance with the HFEA Code of Practice. Confidentiality and data Maintain a high level of confidentiality at all times in accordance with the HFEA Code of Practice and Cares standard operating procedures. To handle
patient data responsibility by completing training on data protection and following Company requirements on data protection and information governance. Adhere to the principles of the General Data Protection Regulation 2016 and Data Protection Act 2018. Job revision The key accountabilities, responsibilities and duties of the role are inclusive but not limited to the detail included in this job description. Role requirements continually evolve. It is the practice of this Care Fertility Group Limited to periodically examine an employee's job descriptions and to update it to ensure that that it represents the role that is being performed. The process of role review is jointly conducted by each manager in consultation with the employee. We will strive to reach agreement to implement reasonable changes, but if agreement is not possible management reserves the right to mandate changes to the job description commensurate with the employees level in the organisation