Operational Quality Improvement Manager

We are looking for a highly organised individual who thrives in a fast-paced environment to support our Operations team. Every health care system is built on a complex network of care processes and pathways. The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest stand of care via a systematic, coordinated and coaching approach and for these standards to be sustained.

You will be responsible in supporting the Clinical Director to deliver the Exemplar Quality Strategy - these themes include:

Clinical Excellence
Sustainable outstanding quality
Digital Transformation
Responsiveness
Service User Voice, As an Operational Quality Improvement Manager with Exemplar Health Care, you'll:

Work with the Operational team (Clinical Nurse Managers specifically) to offer support, coach and be action focused.
Be a link nurse for the company on one of the following specialisms (this role will also include the updating of policies relating to those specialisms and ensuring paperwork used throughout the organisation is relevant and current):
Nutrition and Hydration (including dysphagia and diabetes)
Tissue Viability
Continence
End of life (to include verification of death)
Follow an improvement strategy per service focusing on compliance and effectiveness of:
Quality Assurance (to include clinical stats management, RCA and follow up)
Care plans and risk assessments
Action plan compliance
Support CNMs to update action plans following an Internal Inspection or any external inspection.
Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.
Assist with the development of quality policies and procedures, quality tools, audit materials and Service User information materials.
Support the implementation of new initiatives to improve Service User quality of life.
Download the job description for a full list of responsibilities.

Above all, you're someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You'll also be:

Registered nurse, ideally with a nursing degree.
Evidence of further professional development in relation to care, management or quality.
Ideally a coaching qualification, able to coach and motivate others.
Strong background in action planning and Service User care focus.
Excellent written and verbal communication skills.
Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
Able to work collaboratively across the business.
Able to travel to all locations of the business.

Exemplar Health Care is one of the country's leading nursing care providers for adults living with complex needs.

We have over 50 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle discounts
free DBS check
electric car salary sacrifice scheme
paid NMC membership
paid access to the RCNi Learning platform
24/7 counselling and support
Blue Light Card eligibility.