Operational Supplier Manager

We're looking for an Operational Supplier Manager who will

Be responsible for supplier performance (including budget, risk management and reporting) and will build senior relationships with suppliers, representing DCC's interest and driving improvement.
Drive supplier performance management and performance rectification for suppliers, reporting to the Head of Supplier Delivery
Have a deep understanding of the contracts and DCC's overall commercial position in relation to licence obligations
Support other parts of the business in their engagements with suppliers and ensure continual focus on customer outcomes
Be an escalation point for any performance and service-related risks and issues
Work with other parts of DCC to understand end customer experience of service delivery and use this in dialogue with suppliers to drive good supplier performance
Work seamlessly with Commercial and other parts of DCC to deliver end-end contract management

What will you be doing?

Manage suppliers throughout their lifecycle: Onboarding, Operational Management, and Offboarding
Be responsible for ensuring that supplier performance meets performance obligations and service level agreements.
Be responsible for accuracy of forecasted 'run' budget with suppliers
Maintain deep knowledge of the supplier's business performance against contract and licence condition
Operate as a supplier expert within DCC
Identify and deliver performance improvement plans and rectification of performance issues
Perform audit and assurance activities to regularly review and ensure adherence to controls, processes, documentation, and procedures.
Act as an escalation point to resolve disputes and is a main point of contact for suppliers
Support the Head of Supplier Delivery in managing cross-supplier dependencies

Experience and excellent track record of delivering in a service-based contract environment (essential) and ideally within a Telco/Energy or other relevant sector (desirable)
Managing suppliers in a regulated environment (suppliers)
Experience of managing supplier budgets
Experience of working in a regulated environment (essential)
Good understanding of supplier management procedures
Experience in effective stakeholder management and issue resolution to drive operational benefits
Proven experience in building relationships and leveraging these to drive continuous improvement and ongoing value for money

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn't be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it's doing purposeful work, helping us grow or building the career you want - we'll give you the support to do it all. Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change: we want you to be part of our journey.

Company benefits:
The DCC's continued success depends on our people. It's important to us that you enjoy coming to work, and feel healthy, happy, and rewarded. In this role, you'll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle., The parent company, Capita Plc

• , are a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. You'll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do deliver. Our purpose is

to create a better outcome for you.

Smart together
Our values and behaviours
Make a difference

We believe in our purpose. Together, we work as one team, always looking for ways to improve and support DCC's role in a low-carbon future.

Competitive Salary plus benefits, We treat everyone with kindness, consideration and respect. We keep our promises to our customers. And if something doesn't feel right, we speak up.

Be accountable

You can depend on our word. We're clear about our roles and we take the initiative, while respecting the processes we have in place.

Rewards & Benefits
Get perks that work
Personal Development

Our training and development opportunities help you be your best self - from regular 1-2-1s all the way up to professional qualifications.

Group income protection

Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.

Pension Plans

Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.

Flexible Holidays

Need more time off? Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.

Cycle to Work Scheme

We're big on keeping things green. If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.

Flexible working