Operations Administrator
CB Heating Ltd
Operations Administrator
£28000
CB Heating Ltd, Clacton-on-Sea, Essex
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 8a98a66468e34d1c96c452643e095ff1
Full Job Description
- Job title: Operations Administrator for B2B department ( senior or junior role, depending on experience), Timely and accurate task driven order processing within CRM databases and internal systems.
- Efficient key stage planning and resource allocation for all installation related activities.
- Accurate invoicing and appropriate follow up for any outstanding monies owed.
- Prioritizing daily activities in line with KPI driven dashboard, delegating tasks as appropriate.
- Effective communication with stakeholders to ensure installations are completed on time and on budget.
- Ownership of Key Account operational matters with appropriate escalation and root cause analysis
- Contributing to key Account dashboards
- Successful resolution of issues as they arise and root cause analysis to avoid recurrence.
- Ensure KPI's and SLAs are adhered to, and any non-conformance is dealt with in the appropriate manner.
- Involvement in continual improvement activities, including effective contribution requirements gathering and UAT.
- Ensure all compliance and regulatory requirements are met.
- Mentoring and training other members of the team
- Other ad-hoc duties
3 to 5 years of experience in Business Administration/ Customer Service, ideally within a B2B environment. - We collaborate with various ECO and HUG partners and are expanding our relationships with Local Authorities, Housing Associations and New Build Developers. It would be a distinct advantage if you have experience of working with any of these stakeholder groups.
- Degree educated or equivalent experience its beneficial
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Be able to use verbal, nonverbal, and written communication to build relationships with both new and existing clients.
- Proficiency in computer applications such as Microsoft Office Suite (Word, Excel, PowerPoint)
- Good leadership skills
- Ability to work with a sense of urgency and meet deadlines.
- Demonstrate excellent attention to detail.
- Good communication and negotiation skills both written and verbal.
- Good interpersonal skills and a team player.
- Pro-active, results orientated.
CB Heating Ltd part of the EDF group and is one of the most respected names within the renewables sector. We are an established heat pump business with over 20 years of experience and significant revenue growth over the past 2 years, hence we require new roles to support future expansion plans on a national scale following our partnership with EDF- one of the UK's largest energy suppliers.
Employment type: Full time, Permanent - Working hours: 40h/week with 1 hour paid break included, Mo-Fri
- Salary range: 25k to 28k, depending on experience., A competitive salary
- A culture of growth, development, and progression
- Free coffee and tea on site
- Free on-site parking
- Incentive schemes
- Employee Assistance Programme
- Cash Health plan ( once passed probationary period)
- Life assurance ( once passed probationary)
- Discounted energy rates
- Company events
- Company pension scheme
- A friendly, vibrant, and dynamic environment to work in
To join our exciting and growing team please submit your CV today.
CB Heating LTD is an equal opportunities employer and we welcome applicants from all backgrounds.
CB HEATING receive a lot of applications and we do our best to get back to everyone. If you have not heard from the recruitment team within 14 days of application, please assume you have not been successful.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year