Operations Assistant

Student Success is one of five units within Student Services and is responsible for developing and supporting the delivery of an outstanding and distinctive student experience so that students have a high quality University experience.

Working as part of the Student Success Operations team you will support all administrative functions and processes within the unit including finance, HR/people processes, diary support and health and safety., Provide operational support across the unit, ensuring that relevant University policies and processes are followed
Act as a point of contact for queries from internal and external stakeholders
Provide diary management and support for senior managers as directed
Assist in the arrangements of meetings involving internal and external stakeholders, including minute taking, booking rooms and arranging catering as required
Support finance related activities including but not limited to processing payments, maintaining SAP records, organising deliveries, and responding to queries, adhering to relevant policies and procedures
Administer People related processes, including recruitment, onboarding, induction, administering annual leave and absences
Work with colleagues to support effective communication across the Student Success Unit. This includes updating membership of and sharing information using Teams sites, mailbases, shared drives and public folder facilities as directed
Support health and safety processes and the smooth running of the office e.g. by submitting and monitoring estates and portering requests
Assist in the production of information and reports for managers across the unit, as required
Other duties may be allocated by the Operations Manager/ Deputy Operations Manager

Ability to work accurately with attention to detail
Competent in the use of Microsoft Office and web-based databases
Good communication skills - in both verbal and written communications to a wide range of audiences
Good planning and organisational skills
Ability to learn quickly and use processes and systems
Problem-solving skills and ability to use initiative
Ability to work to tight deadlines with a high level of accuracy
Ability to work well as part of a team but also independently

Attributes and Behaviour
A positive customer focused attitude
Ability to work calmly and efficiently under pressure and to tight deadlines
The ability to deal with stakeholders and colleagues through negotiation and persuasion
Self-motivator with initiative and the ability to accept responsibility and prioritise own workload and meet deadlines
A passion to deliver an outstanding stakeholder experience, Educated to GCSE level with Maths and English grade A-C or equivalent

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society. We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

Salary: £23,700 with progression to £25,138 per annum

Newcastle University is a great place to work, with excellent benefits . We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.