Operations Coordinator

1. JOB SUMMARY Working as part of the Clinical Team, utilizing your Rota management experience you will be responsible for planning, organizing and maintaining Clinical Rotas while ensuring compliance with the working time directive, rota guidelines, Company policies/procedures, as well as associated legislation and best practice. As part of this you will develop and maintain excellent relationships with the affected Employees, Line Management and Colleagues to ensure we have full clinical cover across all bases. 2. KEY TASKS AND RESPONSIBILITIES 1. To coordinate the scheduling of your Rota in line with Shropdoc requirements using the RotaMaster system whilst ensuring compliance with working time directives, Rota guidelines and company policies and procedures. 2. Be responsible for ensuring Rota fill levels at least 6 weeks ahead of schedule and any deficiencies/shortfalls are escalated to your line Manager in the daily catch up. 3. Responsible for planning the next rota role and ensure
that the rota is rolled quarterly and at least 6 weeks ahead of the previous rota ending. 4. Ensure all shift bookings are appropriately recorded on RotaMaster on a weekly basis. 5. Ensure that all email, telephone and text communication is in line with acceptable business standards and that only the approved tools are used to communicate. 2 Clinical Operations Coordinator 6. Provide guidance and training to GPs and staff on the use of NetMaster for web bookings, shift exchange etc. 7. Participate in regular departmental meetings to discuss issues affecting performance, including shift fill rates and absence levels and help generate ideas to fulfill Rotas. 8. Handle all queries. For example, payroll session queries, adjustments, indemnity queries, training etc and escalate when needed. 9. To assist the department to meet the requirements of any relevant accreditation, audit, e.g., CQC, ISO/IGSOC/Safe guarding. 10. Provide cover and support as designated by your manager wherever needed in
order to support the team in filling rotas as a result of sickness or absence 11. To undertake any other duties of a similar nature consistent with the responsibilities of the post in order to provide a quality service. 12. In line with other posts this post may be subject to change according to service needs, in consultation with the post holder.