Operations Director

Position: Operations Director
Location: Heathrow
Grade: RCS G
Contract Type: Permanent (Full-Time)
Closing Date: Wednesday 10th April 2024

Are you a motivated, organised individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work."

We have an exciting opportunity for an Operations Director to join our business. The primary purpose of this role is to take full operational, commercial, and budgetary responsibility for the management of the Heathrow and Travel portfolio across multiple locations in the Aviation and Travel business working through the site management teams to ensure that all performance targets are achieved and exceeded.

If this sounds like a team you'd like to join ... keep reading.

We make promises to our customers, and we'll make promises to you too. The key responsibilities in this role include;

• Responsible for the delivery of key operating measures and Account Profitability and develop and agree the operational budget and deliver against budget.


• Ensure that operational service levels are met and exceeded through the achievement of contractual Key Performance Indicators.


• Customer facing role as required to listen, understand, and work on operational solutions and potential service enhancements.


• Existing operations - Cost control, Productivity, Added value services, Relationship management, Account planning, Management, and employee development.


• Support Account Development with client presentations, monthly/ quarterly reviews, and presentation materials.


• Through the Site Managers, manage the local relationship with the recognised Trade Union to ensure that all negotiations are achieved within budget levels and that day to day working relationship remains positive and harmonious with no negative effect on contract operations.


You won't find another job like the one you'll find with DHL Supply Chain. Now, here's what we need from you:

• Heathrow Airport Operational experience, advantageous.


• Extensive experience in Operational roles at a senior level.


• Previous Aviation and Travel experience, advantageous.


• Excellent influencing and negotiation skills with experience of customer relationship management at a senior level.


• Strategic and analytical thinking capability with the ability to manage multiple projects simultaneously.


• Continuous improvement knowledge and experience.


WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Free confidential 24/7 GP Service


• Hundreds of discounts (including Retail, Childcare + Gym)


• Affordable loans & Enhanced Pension Scheme


• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/


OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Are you a motivated, organised individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes ... we're looking for you.,
• Heathrow Airport Operational experience, advantageous.


• Extensive experience in Operational roles at a senior level.


• Previous Aviation and Travel experience, advantageous.


• Excellent influencing and negotiation skills with experience of customer relationship management at a senior level.


• Strategic and analytical thinking capability with the ability to manage multiple projects simultaneously.


• Continuous improvement knowledge and experience.
  
  At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, "Best Place to Work.", DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.


The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Free confidential 24/7 GP Service


• Hundreds of discounts (including Retail, Childcare + Gym)


• Affordable loans & Enhanced Pension Scheme


• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/


OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity