Outbound Call Centre Agent

1. Outbound Lead Generation:

• Utilize our automated dialing system to efficiently reach out to a targeted audience.


• Proactively engage in outbound calls to connect with potential customers.


• Demonstrate a proactive approach in initiating conversations and building initial interest.


• Proficiently handle client objections with the aim of influencing a positive change in their mindset


• Effectively communicate product features and benefits to capture customer attention.


2. Lead Qualification:

· Engage with leads to understand their insurance needs and determine eligibility.

· Gather accurate information for further evaluation by the sales team.

3. Database Management:

· Maintain accurate and up-to-date records of lead interactions on calls with use of our CRM.

· Ensure data integrity by regularly updating customer profiles.

4. Team Collaboration:

· Work closely with the sales team to transfer qualified leads promptly.

· Collaborate with team members to optimize lead generation strategies.

5. Performance Metrics:

· Ability to achieve and surpass the daily, weekly, and monthly lead generation goals established for position operations.

· Proven experience in outbound call center roles preferred, however on boarding training will be provided for the role.

· Excellent verbal communication skills and a compelling phone presence.

· Familiarity with call Centre systems and lead management processes preferred

· Goal-oriented with a focus on achieving and surpassing targets.

· Knowledge of life insurance products essential and industry trends is advantageous.

Education and Experience:

· Previous experience in lead generation, telemarketing or sales, within an insurance call center setting is preferred however not essential

Pulled from the full job description

• Casual dress


• Company events


• Company pension


• Free parking


• Life insurance


• Referral programme, · Competitive salary with performance-based incentives.


· Holiday allowance

· Opportunities for career advancement within the organization