Outpatient Booking Officer

The post holder will be responsible for booking outpatient appointments over the Trust sites for Plastic Surgery.

The post holder will assist with meeting Trust targets. The post holder will be required to offer very high customer service skills for patients and both internal and external staff.

The main duties of the role will be:
Arranging appointments over the telephone with patients.

Booking patient appointments from waiting lists.

Rescheduling and cancelling appointments at short notice, when required.

Rescheduling of appointments due to annual leave/other commitments.

Liaising with clinical and other admin teams.

Answering calls from patients, external and internal staff.

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties