Patient Administrator

We are looking for a new Patient Administrator to join our Bristol site. This will be 40 hours over 5 days per week, including weekends on a rota basis.

As you'd guess from the title this role involves carrying out different administrative duties and it's a varied role - you could be booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy so we're looking for someone who loves working in a fast-paced environment where every day is different.

You will be the central point of contact for all telephone queries from both patient and clinic staff and will ensure that an efficient administration service is delivered whilst maintaining a positive relationship with internal and external parties at every interaction. We need someone who is incredibly customer focussed and enjoys meeting and talking to people - the thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease.

We'll provide training so experience isn't always needed, but the following things will be advantageous:

• Previous experience in a customer or patient facing role, including scheduling appointment and experience of RTT


• Experience in a busy administrative role


• An understanding and respect of confidentiality at all times when dealing with calls or with patients directly


• Enjoys working with a range of people and is able to tailor their approach to a diversity of patients needs with a friendly and accessible personal manner


• A competent user of all Office 365 programmes


• Tech savvy and comfortable working on new systems e.g. patient record systems


• A good phone manner


• An excellent grasp of the English language both verbally and in written format


• A good team player - happy to jump in and support others when required
  
  Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.


We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.


• A salary of up to £25,000


• 25 days annual leave plus bank holidays


• A company pension scheme


• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.


• An environment where your learning and development is supported through a range of various learning tools and courses.


• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients


• A bright, spacious and modern working environment, built to the highest standards