Payment Incident Manager - Associate

Join the Incident Management team and ensure that the clients, and our internal partners, receive the same experience regardless of the impacted product.

As an Payments Operations - Incident Management - Associate in Operations you will be empowered to contribute significantly to the success of our team and cross-line of business partners by helping to orchestrate incident resolution with minimal business impact. Subsequently, you will be working to ensure that all learnings from the incident feeds into a continuous improvement discipline.,

• Manages the coordination of the Business response across Operations, Client Service, Product for Technical and Non-Technical Major Incidents


• Conducts impact analysis including Data analytics of impacting incident root cause, impact, and improvement


• Assists in the determination and execution of appropriate actions to recover business services as quickly as possible


• Creates and maintains Incident Management Playbooks that help execute resiliency strategies


• Updates, identifies, and engages with business leads


• Provides timely updates to inform internal business communication plans (senior updates, setting up business bridges, employee updates, etc.)


• Maintains evergreen process and procedures (e.g. regular revalidation of cross line of business communication map)


• Identifies opportunities for strategic improvement or mitigation of business interruption and other risks


• Understands internal / external dependencies & their risks/gaps


• Supports and creates Post Incident Reviews including Root Cause Analysis calls
  
  Excellent communication, presentation (both oral and written) & influencing skills


• Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders


• Understanding of Incident Management practices, skills, and tools


• Consistent partnership record and ability to build effective business relationships


• Ability to work independently, troubleshoot, and with strong analytical skills


• Effective change management skills: Ability to support & adapt within a changing environment
  
  Weekend shift work required 1 in 3 weekends, including coverage for Bank Holidays. Time in Lieu and shift allowances are given.


J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.