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Pegasus Opera 3 Support Consultant

Minster Micro Computers Ltd

Pegasus Opera 3 Support Consultant

Salary Not Specified

Minster Micro Computers Ltd, Kidderminster, Worcestershire

  • Part time
  • Permanent
  • Onsite working

Posted 3 weeks ago, 11 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 86f70cc787b648608f91d7513d465f56

Full Job Description

  • Ensuring the company provides proactive support, ensuring our SLA's (service level

    • agreements) are met at all time using our ConnectWise ticketing system, to ensure client
    expectations are met and wherever possible exceeded.
  • Providing technical and operational guidance and knowledge transfer to other consultants

    • within the team, acting as a mentor whenever possible.
  • Dealing with all levels of support from 1st line through to 3rd line/escalated issues from client's

    • and the Applications team when needed.
  • Delivery of mini-Projects (with the opportunity to progress onto the Project Delivery team

    • through development and shadowing of other Project Consultants).
  • Creation of project and training documentation to a high standard.

    Minimum 3 years' experience of ERP helpdesk support.

  • Organised and self-motivated, and able to work well in a busy team environment.

  • Good understanding of core finance, supply chain, CRM and payroll solutions

  • A natural communicator who is able to listen, interpret and deliver support

    • solutions in a clear and empathetic manner.
  • Ability to build rapport and confidence with client's, ensuring their relationship

    • with the company continues to be a positive and productive experience.,
  • Fully/part-qualified AAT, ACCA or CIMA.

  • Good working knowledge/understanding of servers and infrastructure.

  • Experience of report writing and dashboard creation using Power BI, Crystal or similar.

  • Previous experience of supporting proprietary mid-range ERP software solutions such as

    • Pegasus, Sage, Microsoft, Greentree, Epicor, Exchequer etc.
  • It would be advantageous to have a good working knowledge in C#, .NET, SQL, Power Apps

    • and/or VFP.
  • Knowledge and interest in the latest ERP solutions.

  • Payroll and HR software operation, along with understanding of associated processes and

    • legislation would be advantageous.

    Established in 1979, Minster Micro Computers Ltd has been providing total IT solutions to the
    business community for over forty years. Customers range from small companies to corporate
    bodies with large multi-user networks and offices from London to Dublin. Many of our customers
    have been with us for over twenty years, and similarly we have staff who have been with us as long.
    We are proud that our service and product portfolio is both reliable and best of breed, as we only
    deal with leading IT providers such as Microsoft, HP, Watchguard, Datto and ConnectWise along
    with Pegasus, Infor and Microsoft for our ERP offering. We have strong long-term relationships with
    our customers which helps us understand their business fully, and this ensures we can help them with
    their future growth plans by being flexible and innovative., This is your opportunity to join an established and well-respected IT business in Kidderminster, in
    the heart of Worcestershire and the Midlands. Here at Minster, we are passionate about our business
    and want like-minded people to join us as we continue to grow.

    Reporting to the Applications Team Leader enclosed is an outline of role responsibilities, required
    skillset and experience, and our package.

  • Working in a successful family-run business built on our values;

  • Respect, Integrity and Trust, Commitment, Working Together and Verve.

  • Being part of a growing and vibrant, fast-paced team of like-minded people who want to

    • deliver the best possible customer experience and service.
  • Great opportunities for the personal development of your soft-skills as well as attending

    • vendor-supplied and employer provided training and qualifications.
  • 37½ hours per week (see below)

  • 22 days holiday, plus bank/public holidays (and 3 accrued Service Days).

  • Private Healthcare Scheme

  • Pension



    • Working Hours:

    Monday: 9:00am - 5.30pm
    Tuesday: 9:00am - 5.30pm
    Wednesday: 8.30am - 5.30pm
    Thursday: 9:00am - 5.30pm
    Friday: 9:00am - 5:00pm

    Please note from time-to-time, you will need to be flexible for Customer meetings.

  • We would be interested to speak with Pegasus accredited candidates who are looking for part-time hours