People Services Advisor

Key Responsibilities Provide HR generalist advice and guidance on a range of subjects to all managers and employees on HR policies, procedures, terms and conditions of service, pay related queries, best practice, TUPE, recruitment etc. and escalate issues to the Deputy People Services Director and People Services Director as appropriate. Support with TUPE activities including arranging and coordinating consultation meetings and other meetings associated with the transfer, supporting with the due diligence process, maintaining accurate records of transferring staff, sending correspondence to staff. Help to maintain training records of staff and liaise with external and internal providers to arrange training events as requested, ensuring delegates have all the pre-course information required. Support the Deputy People Services Director and People Services Director with the design and delivery of training for managers and staff on HR policies and processes. Be able to coach managers as
required on handling HR matters, in line with SHS policies. Be the HR representative at formal meetings, such as disciplinary hearings or sickness review meetings and ensure best practice and legal guidelines are adhered to at all times. Provide advice and support with investigations and be responsible for managing a busy and complex case load. Case management of long-term sickness issues including providing advice to line managers, employees and liaising with occupational health and the management of any formal capability processes as required. Support managers and employees to ensure HR processes and policies are complied with and signpost them to the correct information. Ensure managers accurately complete required paperwork for various HR processes through training and communication and make sure all required supporting documentation is validated and filed in line with policies and processes. Ensure the effective updating and maintenance of employee and personal data within electronic
or manual filing systems making sure it is completed regularly, timely and in line with current Data Protection legislation. Support with ensuring practices are CQC inspection ready including reviewing HR processes and how personal information is stored and ensuring complete and comprehensive staff recruitment and immunisation records are held. Be a point of escalation for the Payroll Officer, to support any pay and payroll processing queries. Provide HR advice on best practice and legal considerations associated with the recruitment process and be a point of escalation for the Recruitment administration team for any recruitment queries. Ensure confidentiality is maintained at all times. Support with the continuous improvement of HR processes, systems and procedures, including proposing and implementing changes to those which impact the HR department. Build and maintain effective communication channels and working relationships with all associated departments including Symphony
Management Team, Practices and Yeovil Hospital. Communicate sensitive issues demonstrating tact, empathy, and understanding according to the circumstances of the matter. Work on other projects as assigned by the Deputy People Services Director and People Services Director that are deemed appropriate and within skills and capabilities. Professional development and knowledge of relevant policies, procedures, industry developments. Attend meetings, conferences, workshops and courses as appropriate. Not all duties are covered in this job description, and the post holder is expected to carry out any other duties which are within the scope, spirit and purpose of the role as requested by their line manager.