People Support Hub Partner

We are currently seeking an Onboarding Administrator to join our Central People Services team. Our People Support are part of a team providing high quality transactional processing and query resolution for our colleagues and managers for all life cycle activities and queries. This position requires the successful individual to work Monday-Friday across a varying shift pattern, each day is different but the weekly pattern remains constant. Early shift: 8am-4pm. Middle Shifts: 9am-5pm and 10am-6pm. We are offering flexibility to work remotely with this role with travel to the office as required for team meetings/training

How will you contribute?

• Issue new contracts, employee offer letters, probation letters etc to name a few


• Conduct a thorough compliance check on all Right to Work and onboarding documents


• Run various reports and support different projects across the business


• Provide advice, guidance and on basic HR queries, policies, procedures and systems to both managers and colleagues to deliver a great employee experience, helping to promote Wincanton as a destination employer.


• Update and maintain the HRIS to ensure that colleagues data is up to date and accurate.


• Respond to requests and carry out transactions to deliver the full employee life cycle including onboarding new starters, sending out contracts, producing employee change letters and supporting the leaver process.


• Act as a member of the colleague helpdesk team, take calls and resolve people, process and system type queries.


• Respond to queries regarding employee benefits and ensure benefits are set up correctly working with payroll and 3rd parties.


• Work with the payroll and systems and solutions team to resolve colleague's queries that need support from the rest of the team.


• Manage and priorities personal workload to agreed SLAs and KPI's.


• Provide efficient and accurate administration of Employee Life Cycle activities for our current colleagues and leavers.


• Carry out right to work checks to ensure legal compliance.


• Responsible for the full end to end referencing process.


• Rapidly escalate transactions and issues that need further input or resolution.


• Identify where processes need to be streamlined or changed.


• Update processes, knowledge base articles and standard operating procedures where required.


• Make sure that information and data is accurate and legal compliance is always maintained


• Resolve problems or shortfalls in service delivery quickly. Provide generalist HR administration support as required.


• , Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton's deep knowledge and expertise in our field, constitute a superb platform for your professional development.
  
  Previous HR experience required.


• Experience of working at a similar level within a fast-paced environment.


• Excellent IT skills and comfortable with working with multiple systems.


• Sound data interrogation skills.


• Good oral and written communication skills.


• Highly organized and able to plan, priorities and meet deadlines.


• Great attention to detail; ensures precision and accuracy in tasks undertaken.


• Able to liaise effectively with peers to organize and share work priorities.


• A common sense and pragmatic approach.


• Has the desire to provide our colleagues with a great customer experience.


• A great team worker who will perform in line with our values.


• Ability to follow process, procedure but be able to make decisions to resolve issues whilst staying within legislation.


• Flexible and be able react to the business demands.


• Previous experience of HRIS preferred.


• Customer Service Skills preferred
  
  We really value our people and offer a friendly, safety first working environment and a competitive salary along with other benefits including; annual leaves + bank hols with the option to buy more, share incentive plan, cycle to work scheme, employee benefits online discount platform, onsite parking, onsite canteen + much more