Performance Manager

To drive performance management in MES, leading the Performance Management element of Operational Excellence. This includes the MES health check and performance metrics, the workforce management tool and Management Operating System, leading the Red First Retention programme and other transformation activities. Supported by the Continuous Improvement Manager and our Data Analyst.,

• Oversee the efficiency and health check performance of MES, in collaboration with Operations.


• Own and drive the scheduling performance within the new workforce management tool and Management Operating System.


• Lead the Red First Retention programme, focusing on both organic growth and account retention.


• Support the ongoing transformation of the Centre of Excellence.
  
  Full understanding of productivity metrics: availability, utilisation, effectiveness.


• Experience of working with operations to identify and implement lean processes to improve productivity.


• Experience of driving cost savings across through reduction of duplication and implementation of Efficiencies and Innovations to process and delivery.


• Experience of Benefit Management to drive performance and financial improvements.


• Experience of managing KPI and MI reporting process (including the assessment of exception reporting) and target review process.


Key performance indicators:

• Experience of Lean, Systems Thinking and other improvement techniques


• Commercial knowledge & understanding. Produce monthly and annual Efficiency & Performance Reports to support all levels of Contract Governance and adherence to the MOS.
  
  At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.


We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are., You may have already heard of Vodafone - We're a leading telecommunication company in Europe and Africa. But you might not know is that we are continously investing in new technolgies to improve the lives of milliopns of customers, businesses and people around the world, creating a better future for everyone.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.