Reception and Admin Assistant

St Joseph's Pastoral Centre is a safe place for adults with intellectual disabilities to learn - the team recognise their gifts and talents and value their unique place in the world, and encourage them to participate fully in the life of their community and church.

You will be responsible for operating the reception in line with policy and customer service values to ensure that all visitors and students are welcomed at SJPC. Ensuring compliance with Health and Safety regulations, you will ensure all visitors are signed in and out of the building, and all users of the centre have name badges made available to them.

You will also build working relationships with a variety of stakeholders, working effectively with the IPOP team on joint reception activities, as well as being the first point of contact receiving and processing general email enquiries whilst providing administrative support to SJPC and Caritas. Additionally, you will provide cover for the finance and admin assistant in their absence.

This means there's lots to get involved in - and to be excited about., Actions we take to provide equality of opportunity for all candidates include:

• We anonymise application forms during our shortlisting process to ensure that candidates are assessed without any consideration of their name, gender or background.


• As part of this anonymisation, we don't take into consideration where candidates studied, or the method of that study e.g. full-time, part-time or distance learning.


• We apply a consistent approach to our question setting across our applications and interviews to ensure that everyone is assessed against the identified values, competencies and job requirements.


• Our values are important to us and as such we use a scoring framework that marks candidates based on values, behaviours and competencies.


• We provide guidance and brief all our interviewers throughout the selection processes in recruitment best-practice to mitigate against any potential for conscious or unconscious bias or discrimination.


• Whenever possible we will have multiple interviewers when assessing each candidate to ensure marking is accurate and fair.


• We ensure all our assessment venues are accessible. We offer alternative formats of our application forms to encourage applicants with disabilities or who require reasonable adjustments to perform at their best.


• We will work together with candidates with a disability or health condition to implement reasonable adjustments to enable them to feel comfortable and strive during the assessment process.
  
  To be successful in this role, you will need to be able to work with complete discretion and confidentiality within a team, as well as using your initiative to work autonomously. Having experience working with people with disabilities is advantageous, but we are looking for someone with relevant experience of working in an office environment with demonstratable Microsoft Office skills and a willingness to further develop their IT skills.


Additionally, you will have excellent customer service skills, and an innate ability to project a friendly and professional manner, both in person and on the telephone. The successful candidate will play a pivotal role for the SJPC team, as an organised, detail-orientated and approachable individual, you will be able to prioritise and meet tight deadlines whilst being the first point of contact for all who come to St Joseph's.

It is not required for the successful candidate to be a practicing Roman Catholic. The team consists of a good mix of those with a Catholic faith and those of other faiths or none. What we require above all else is that you respect the values we share to help others and support decent and dignified work for all without prejudice.

We are the Roman Catholic Diocese of Westminster, a faith-based charity with offices close to Victoria Train and Underground Station and just a short walk from St James Park and Westminster Underground stations.

We are home to the Archbishop of Westminster (Cardinal Vincent Nichols) & our beautiful Westminster Cathedral. We are one of the leading Catholic dioceses in the country, delivering our charitable mission through our network of 208 schools in which over 90,000 pupils attend daily, 212 parishes and several hundred social justice initiatives. We seek to positively impact the lives of all members of society., The Diocese of Westminster is an Equal Opportunities and accredited Living Wage employer. To be successful, we aspire to be person centered at all times and place human dignity at our centre. We aim at all times to recruit the person who is best suited to the job, and we welcome applications from all communities and underrepresented groups, regardless of race, sexual orientation, disability, faith, age and gender. We guarantee an interview to disabled candidates who meet the minimum criteria. We strive to take a holistic approach to the development of our people so that we may better serve and empower the mission of our Church as ministered by the parishes, deaneries, schools and communities that we support. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrating and promoting diversity.

We want people from all walks of life to feel valued for their individuality, thrive in our organisation, share a sense of belonging and demonstrate our values. With this in mind, we positively celebrate Diversity & Inclusion at the Diocese of Westminster and place it at the heart of our aim which is to reflect and connect with the diverse communities that we serve.

In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but is not limited to:

• Life Assurance


• Access to Healthcare Cash Plan


• Discounts scheme through Edenred-shopping, restaurants, cinema tickets gift cards and much more


• Season Ticket Loan


• Cycle to Work scheme


• Access to low cost loans with Churches Mutual


• Employee assistance programme- free, independent 24/7 help and advice for work-related issues as well as problems affecting home life