Regional Facilities Manager

The Regional Facilities Manager (RFM) is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract and will report to the appropriate Senior Facilities Manager (SFM). In this capacity, the jobholder will be the person responsible for ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting.

The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client's outsourcing objectives, consistency, and risk management. The Regional Facilities Manager has accountability for delivering on the regional financial P&L and its management within the IFM business.

The RFM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community to promote Jones Lang LaSalle's reputation and capabilities to prospective tenants and clients.

Essential Duties and Responsibilities
Manage the vision and strategy of the account plans and ensure the client receives exceptional delivery.

Understand the client's key business drivers and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverables.

Ensure the account team and supply chain is high performing and delivery is driven by global platforms and consistency.

Manage relationship with key Client stakeholders and the organisation's counterparts in Corporate Real Estate management ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.

Serves as single point of contact for Jones Lang LaSalle's service delivery and escalation point to global management.

Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle

Develop and implement business plans which meets the Client's outsourcing and Jones Lang LaSalle's objectives for the account.

Develop and maintain a detailed understanding of the Client's business and key factors influencing their requirement for our services.

Maintaining the Governance and reporting rhythm of the account.

Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetable. Responsible for collection of fees from client and tracking of outstanding payments.

Be responsible for achievement of the agreed financial targets for the account; revenue, expenses, and debtors targets.

Meet the agreed growth targets for the account.

Additional Duties and Responsibilities
Undertake the management and co-ordination of small projects across the portfolio of properties.

Engage additional project management support through JLL for Larger project activities providing liaison to the client and project management teams.

Key Performance Measures
Compliance with service provision as detailed in the contract.

Compliance with the Health and Safety responsibilities.

High Customer Satisfaction rating as measured in regular surveys.

Compliance with Best Practice documentation.

Pursue continuous improvement., Responsible for direct management of all resources involved in the delivery of services.

Prepare and implement a Succession Plan for the account.

Responsible for the implementation of technology systems to support service delivery and ensure the required reporting from the systems.

In conjunction with the regional client representative, implement global standard operating procedures and processes for the account.

Develop, implement, and manage all regional initiatives and programs for the account.

Drive client specific initiatives such as, benchmarking, and best practices

Source, transfer and implement best practices to the account.

Prepare account reporting, driving consistency in each country.

Ensure adherence to the contract.

Responsible for the achievement of Account Key Performance

Indicators (KPI's), service levels and other measures as contracted

Implement and manage the change control process.

Manage the governance process for the account.

Ensure that all defined services are completed in accordance with all operating procedures, statuary requirements, and within the health and safety guidelines.

Proactively involved in ensuring that services are reviewed, and refinements made to enhance these services.

Develop a close working relationship with all the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.

Ensure all Vendor KPI's are upheld.

Undertake the management and co-ordination of small projects across the portfolio of properties.

Engage additional project management support through JLL for Larger project activities providing liaison to the client and project management teams.

Languages: Must be fluent in English

Excellent organisational skills required.

Strong interpersonal skills with training experience to guide multifunctional teams.

Excellent PC skills, proficient in Microsoft Word and Excel.

Interest in continuous improvement and development of new technologies.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally., We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.