Reservations & Conference Manager
Klarent Hospitality
Reservations & Conference Manager
£12000
Klarent Hospitality, Woodway Park, Coventry
- Full time
- Permanent
- Onsite working
Posted 3 weeks ago, 12 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 66d78eb9eb184e7181e18e12df193e83
Full Job Description
- You will be responsible for the smooth and efficient running of the Sales Office, together with the ability to coach and develop the Reservations and Events Sales Team. To ensure a professional and efficient service is always delivered to new and existing clients.
- Maximise all sales opportunities and convert enquiries into confirmed booking - responsible for forecasting revenues and the nessesary reporting of all the financials that come from group, conference and events business.
- Understand and manage the delivery of a high standard of customer experience, ensuring all enquiries are dealt with efficiently and effectively in line with brand and company procedures.
- Demonstrate excellent leadership skills with a hands-on approach and lead-by-example work style to train, motivate and develop your team.
- Ensure that the meeting and events team are producing function sheets which are correct and free from error and produced in time for weekly hotel operations meeting.
- Analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace.
- Become the 'guru' in the use of the hotel IT systems to include OnQ and Delphi, previous experienced desired but not essential.
- Managing the performance of existing team members and the future recruitment of new members of the team.
A passion for all things Meeting & Events - with a proven track record to show. - Able to demonstrate capability to lead a high-perfoming team to deliver challenging targets.
- Enjoys working in a high-pressure environment showing resiliance and drive to set and maintain standards.
- A desire to join a team on a journey to reposition the business following a recent bedroom extension.
- Ability to distribute and organise their work to ensure tasks are tackled in the right order of priority.
- Able to demonstrate commercial awareness from past experience.
- Hotel Brand Experience is desirable.
- Experience as a Head of Department or Assistant Manager within a hotel/conference centre sales office enviroment is essential - candidates looking for their first HOD role will be considered.
Located in the heart of England, just off the M6, you'll find our DoubleTree by Hilton Coventry hotel. Newly refurbished and welcoming, this modern hotel is a top choice for business travellers, convention attendees and families. Savor our signature, warm chocolate chip cookie and enjoy the various amenities designed for a comfortable stay. - Up to £1000 cash incentives when referring a friend to come and join our team.
- Long service recognition bonus and free hotel stays for length of service over 2 years
- Meals provided whilst working
- Sales incentives and initiative rewards
- Complimentary use of leisure facilities
- Free car parking
- Discounted stays in our hotels and even free stays in our hotels as part of our rewards & recognition incentives
- Opportunities for your personal development within your hotel and wider group portfolio
- Fully funded apprenticeships - T&C's apply
- Annual holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Identify new sales leads with the guidance of the hotel Director of Sales.
Unwind in a spacious guest room with complimentary WiFi access, an LCD TV, tea and coffee making facilities and 24-hour room service. Upgrade to a deluxe room to enjoy extra perks including fluffy bathrobes, slippers, Nespresso coffee machine and a one-hour extended check out. Opt for a suite with more space, premium bathroom amenities, late check-out and mineral waters awaiting your arrival. Ask our friendly team about the accessible and connecting rooms.
Relax at our LivingWell Spa with a personalized beauty treatment, aqua class, steam or leisurely lap swim. Business meetings for all sizes are easy to plan and manage with our refreshed conference space for up to 600 guests and available on-site parking. Stop by The Larder Bar for your morning Starbucks coffee, a business lunch or a late night drink. Sit a while at our on-site restaurant, The Larder, serving British cuisine with a contemporary twist. Experience post-war charm enhanced with retro-styling of a country house pantry.
Rewards your hard work by offering you the below team benefits when you join us: