Resource Planning Administrator

As Resource Planning Administrator, you'll create forecasts, plan both employee resource and investment time, all whilst optimising shifts across our customer service and sales teams.
You'll analyse the performance of contact centre resource in real time as well as producing reports for the management team.

You'll be comfortable with numbers and recognizing where 'actual' numbers - like call volumes and actual sales show a variance to what was forecasted.

Why are more customers calling than expected? Is this increase in sales going to be a short term or long-term change? These are the kind of questions you'll be asking!!...exciting stuff, right?

We know we work better when we're together, so all our AOers come into the office Monday to Friday. We collaborate more easily, have continual conversations, we're more creative, give better support, and all this makes us more motivated and even better at what we do.

Here's What You Can Expect To Be Doing

• Adherence management


• Analysing call volumes and actual sales


• Holiday requests, tracking and management


• Management and optimising of teams scheduling


• Real Time performance/data monitoring


• Stakeholder management


• Reporting on matters related to the teams


• Data analysis and asking the relevant questions across the business, Mobile Number

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Describe your responsibilities
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  Reasonable adjustments
  
  We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few.
  
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• Are you methodical and well organised?


• Do you have great attention to detail?


• Can you manage a variety of stakeholders?


• Do you have great communication skills both verbally and written?


• Can you be a team player who can also work alone if needed?


• Are you good with Excel?
  
  We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things., AO is for everyone


We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer.

How will we use the data?

After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage.
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Do you identify as a person with a disability or are you a person with accessibility needs?
How would you describe your Neurodiversity?
If one of our AO'ers recommended this role to you, please tick the box
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By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.


• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)


• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.


• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!


• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.


• Discounts; exclusive discounts across our product range.


• Family leave; Enhanced Maternity, Paternity and Adoption leave.


• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.


• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!