Restaurant Manager

As the Restaurant Manager, you'll collaborate closely with the General Manager to guarantee the seamless operation at our Rockwater venue. Your responsibilities will include leading the team in your restaurant deliver high standards of customer service whilst maintaining high health and hygiene standards.

• Achieve company objectives in sales, service, quality, appearance and cleanliness of Rockwater through training of employees whilst maintaining a positive and productive working environment.


• Ensure that all staff are delivering the "Rockwater Experience" at all times to all guests by following the Waves of Service standards from the welcome to the farewell.


• Maintain a complete understanding of all policies, procedures and standards.


• Ensure that all front of house equipment is kept clean and in excellent working condition through personal inspection and reporting of any issues.


• Effectively manage guest complaints and solve in a way that makes the guest leave happy and not feel the need to escalate. Report any issues to Senior Management.


• Ensure stock control is managed by delegating appropriately and following up accordingly.


• Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.


• Maximising sales opportunities throughout Rockwater by upselling to guests where appropriate.


• To have an extensive understanding of Rockwater and the various experiences we offer our guests, including our Openwater subscription.


• Have great communication with the kitchen regarding menu availabilities and alterations.


• Ensure new starters are fully trained and integrated into the Rockwater team.


• To lead by example and to motivate your team to deliver the best service through feedback and incentives.


• To take ownership of the relevant location when the AGM/GM is not at work.


• Be aware of who are members / regulars / VIPs are and build a rapport with them.
  
  At least 1 years experience as an Restaurant Manager/AGM/GM in a high volume venue.


• Experienced in managing large teams.
  
  Rockwater Branksome is Dorset's most premier beachfront destination venue situated right on Branksome beach. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home.


Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Whether it's a romantic dinner, a lively celebration, or a quick snack. Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.


• Competitive salary package and tronc


• Wagestream - Access your pay early


• Employee referral scheme


• Health assured - Employee assistance programme


• 25% off your food bill up to 4 people


• Free staff food on shift