Retail Security Officer

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

• To protect customers and colleagues from physical and verbal abuse


• To deter violence and public order offences


• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions


• To deter till snatchers, trolley push outs and other bulk thefts


• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed


• Dealing with any difficult situations that arise in a safe and professional manner


• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards


• Monitoring the store CCTV where appropriate


• Complete retrospective CCTV reviews focusing on shrinkage


• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.


• To understand and always implement the 'Ways of Working'


• Liaise with the store management teams giving clear and concise feedback


• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store


• Completing reports by recording observations, information, occurrences and surveillance activities using SMART


• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses


• To report all incidents fully by the end of the shift using the SMART system


• To wear and activate BWCCTV in accordance with company procedures


• Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
  
  Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)


• A full five year check-able employment / education history


• Experience of delivering Customer Service


• Excellent communication skills are required both written and verbal


• Adaptable communication style to meet the needs of different people groups


• Ability to work in a fast moving services business


• Capability in the use of technology


• Good attention to detail


• High level of enthusiasm and passion


• Previous experience in a similar role is desirable but not essential


• Public Space Surveillance SIA licence is desirable but not essential
  
  £12.75 an hour - Permanent, Part-time