Sales and Customer Service Administrator (Part Time)
Pugh & Sanders
Sales and Customer Service Administrator (Part Time)
£15500
Pugh & Sanders, Little Burton, East Staffordshire
- Part time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b35f11425e2c4902ba046d8c12c32844
Full Job Description
Maintain and develop the customer base within the sales department, you will be integral to the continuation and growth of the customer base through a high standard of service-related activities.
Also, to support the day-to-day sales activities of the business by delivering excellent customer service, handling customer orders, enquiries, queries and give support to the Sales department Team leader & Senior Management teams. organising logistics and deliveries with the warehouse and purchasing team, to ensure customers receive the correct goods on time.
Overall scope
Key responsibilities
· Develop new and existing customer relationships by offering excellent customer service
· Identify opportunities for incremental sales and margin, communicating where necessary with External Sales & Management
· Answering sales and enquiry calls and emails
· Processing sales quotations, sales orders & customer returns
· Sales Support to Vendor Managed Inventory
· Kit operations including Quotations, Kit Amendments, MRP, Productions Orders, BoM's, booking in and releasing kits
· Responding to customer queries in a professional and timely manor
· All project and key customer activity, including new customer tenders, developing customer accounts, maintaining customer Kanban, and labelling systems
· Actioning customer queries and resolving account issues in a professional and timely manor
· Customer Reports issuing and processing
General responsibilities
· Helping with basic IT requirements, printing issues, labelling issues
· Checking/picking stock when needed
· Carrier distribution - using UPS via online portal
· Picking up colleague emails/ orders/ enquiries when needed.
· Holiday cover and support to other departments
· Experience in Sales, Customer Service, or similar role
· Excellent communications skills. Clear and confident telephone manor
· Organisation, individual initiative, flexibility, and time management
· Competent using Microsoft packages including Word, Excel, Outlook & PowerPoint
· Experience with stock & accounting software such as SAP or SAGE favourable
· Computer literate and can solve basic IT issues
· GCSE's Grade A
- -C Maths & English
- GCSE or equivalent (required), Sales and Customer Service: 1 year (preferred)
£15,300 - £15,500 a year - Permanent, Part-time, Job Types: Part-time, Permanent - Company pension
- Cycle to work scheme
- On-site parking
- Monday to Friday
· Further education favourable (A-Level, NVQ, Higher Education),
Pay: £15,300.00-£15,500.00 per year
Expected hours: 25 per week
Benefits:
Schedule: