Senior Assistant - Client to Cash Front Office
Deloitte
Senior Assistant - Client to Cash Front Office
Salary Not Specified
Deloitte, Milton Keynes
- Full time
- Permanent
- Remote working
Posted 1 week ago, 17 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 37716c53b06f43aeb79640cd2be795d4
Full Job Description
- Maintain strong relationships with key stakeholders across the global network.
- Creating and maintaining WBS codes and client records for secret clients.
- Managing invoicing for secret clients.
- Complete administrative activities to submit claims with Administrators for outstanding fees. Overseeing the process through to close.
- Liaise with internal teams to ensure engagements and debtors for Insolvent clients are captured and handled appropriately.
- Manage the clearing and closing of engagements.
- Proactively seek process improvements and establish agreed best practice going forward.
- Identify learning opportunities to improve service both within direct and indirect team.
Previous experience of working within a finance function with an accounts receivable focus or equivalent. - Previous experience across international organisations/networks or equivalent.
- The ability to manage own workload effectively across a range of activities, to ensure deadlines are met.
- Demonstrate a methodical, analytical, and clear approach to problems.
- Demonstrate a professional, friendly, and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
- Excellent customer service skills showing attention to detail and customer focus, with a good understanding of the client's needs and priorities.
- Team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
- Good listener with a calm manner, and the ability to ask effective questions.
- The ability to act with urgency when necessary.
- A drive to continually improve processes.
- A good knowledge of Microsoft office applications, including excel skills.
- Minimum of 5 GCSE passes or equivalent qualifications with Maths and English as essential subjects.
- Knowledge of Creditor claims for insolvency and legal debt recovery processes would be an advantage.
- Working knowledge of SAP would be an added advantage.
Connect to your Industry
+ Collections:
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# Investigating and resolving queries relating to non-payment of invoices that have exceeded the firm's payment terms, where standard collection processes have not been successful.
# Contacting internal and external clients via letter, telephone and email to aid collection of aged invoices, acting as an escalation point for the credit control team.
# Liaising with solicitors to instruct Legal Debt recovery proceedings, working with internal stakeholders to follow required processes and collate necessary documentation.
# Feeding back status updates, issues and actions required to the internal stakeholders including attending regular meetings with fee earners as required.
# Working on accounts receivable queries from internal and external clients, ensuring they are resolved in a prompt, professional and efficient manner.
# Understanding and complying with firm's policies and procedures in relation to Debtor Management and the firm's business rules.
Insolvency
Continuous Service Improvement
Global Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
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You'll be joining one of our innovative virtual communities based in Milton Keynes, with hybrid working. Our hybrid model enables our people to collaborate, connect and innovate in both an online and physical capacity. As well as remote working, you'll attend virtual collaboration spaces and client sites, depending on the requirements of the role.
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