Senior Housekeeping Supervisor

As Senior Housekeeping Supervisor, you will set the standard for your housekeeping team, inspiring and developing them to deliver a consistently high standard of cleanliness across all Hotel rooms and public areas. Deputising for the Housekeeping Manager you will regularly liaising with Hotel Manager and all other HOD you'll support a successful day to day running and ensure guest satisfaction on every stay with us,

• Deputises in absence of Housekeeping Manager ensures that all aspects of housekeeping operation from allocating daily workload and supplies, and provides team training and development on company standards and procedures


• Conducts regular checks across guest accommodation and public areas in line with company brand standard and procedures ensuring they are clean and welcoming to guests at all times.


• Demonstrate knowledge of health and safety compliance inclusive of COSHH.


• Manages all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel.


• Regularly inspect fixtures and fittings reporting any maintenance faults to maintenance team to be rectified in a timely manner


• Responsible for control of costs and stock supplies i.e. Laundry and amenities ordering and staff payroll.


• Support Housekeeping Manager with recruitment and onboarding all Housekeeping team members and inspiring them to deliver the best customer service at every opportunity, preparing schedules so that there is adequate staffing levels to run each shift.
  
  Previous experience gained as Head Housekeeper or Housekeeping Supervisor with a passion for delivering the best standards and guest experience


• Personable and engaging able to build rapport easily, with great communication skills both with internal departments and guests alike.


• Excellent attention to detail and accuracy - able to manage both your time and the team effectively.


• A multi-tasker - with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.


• You will be a natural leader, with the ability to motivate and develop a team to develop their skills and knowledge and coach them to reach their full potential.


• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
  
  Imperial London Hotels opened their doors to guests in Bloomsbury, Central London since 1837. All that time they have been operating as an independent family business, providing a warm welcome to those who stay in one of their Russell Square based Hotels.Imperial London Hotels currently operates seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms. The Bedford Hotel, The City Sleeper, The President Hotel, The Tavistock Hotel, The Morton Hotel and The Holliday Inn, Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2025.


We are now recruiting for a Senior Housekeeping Supervisor for our Royal National 1600 bedroom hotel based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our ILH Family.

With over 3000+ rooms across our 7 hotels, our housekeeping teams are some of the hardest working teams making sure that you can enjoy a memorable experience and a comfortable stay at Imperial London Hotels.


• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days


• Free meals on duty


• Uniform & dry-cleaning


• Workplace pension scheme


• £300 Refer a Friend Scheme


• Employee recognition


• Employee awards


• Social events


• Interest-free Season Ticket Loan / Travelcard Loan


• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)


• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets


• Shopping discounts across several high-street brands and online retailers


• Sabbatical leave (subject to eligibility)


• Mental health first aiders support & well-being


• Employee Assistance Programme- Supported by Hospitality Action:

+ Career Guidance, Life Coaching & Tenancy Agreements
+ Legal Assistance & Financial Assistance
+ Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy


• Access to fully funded apprenticeships (subject to eligibility)


• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)


• Access to Supported Study Scheme (subject to eligibility)


• Annual Free English Course accredited by UCL Centre for Languages & International Education


• Opportunity to explore other roles within Imperial London Hotels after 1 year of service


Extended Benefits:

• Technology Scheme (subject to eligibility)


• Cycle to Work Scheme (subject to eligibility)


• Workplace Nursery Scheme (subject to eligibility)


• Electrical Car Scheme for senior management positions only (subject to eligibility)